ServiceNow Platform Architect

Solution Architecture

Lead the design and implementation of end-to-end ServiceNow solutions, including CSM, FSM and other ServiceNow applications.

Strategic Planning

Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.

Customization & Configuration

Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.

Integration Design

Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.

Leadership & Mentorship

Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.

Platform Optimization

Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.

Governance & Security

Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.

Client Engagement

Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.

Documentation

Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.

Upgrades & Enhancements

Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.

CSM and FSM Implementation experience

Must have experience implementing CSM and FSM modules.

Hands-on Development

• Create, configure, and customize patterns, Discovery Schedules, probes, sensors, and Event rules.
• Expertise in integrating ServiceNow with other CMDB tools and enterprise monitoring systems.
• Familiar with scripting technologies such as JavaScript, PowerShell, Perl, WMI, SSH, Python, XPath, SNMP.
• Expertise in Custom module implementations.

App Engine

• Experience in Workflow administration.
• ServiceNow Reporting expertise.
• Form/UI configurations.
• Notifications, data imports, and custom scripting.

Process Automation & Optimization

Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features.

Pay

Salary Range: $160,000-$210,000 a year