ServiceNow Platform Owner

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Own and govern the ServiceNow platform, including all instances, integrations, and development activities.
• Define and execute a multi-year platform roadmap aligned with business strategy and enterprise priorities.
• Identify opportunities to optimize platform performance, improve efficiency, and maximize ROI.
• Drive consolidation, standardization, and scalability across the platform ecosystem.
• Lead digital transformation initiatives, including:
• Self-service capabilities
• Workflow automation
• User experience enhancements
• Enterprise system integrations
• Champion continuous improvement and innovation across the platform.
• Oversee end-to-end delivery of platform enhancements, including planning, design, development, testing, implementation, and maintenance.
• Ensure high-quality, efficient, and scalable delivery aligned with Agile methodologies.
• Manage product backlog and prioritize initiatives to meet business needs.
• Establish and enforce platform governance, security policies, and standards.
• Ensure data integrity, platform stability, and compliance with regulatory and security requirements.
• Oversee platform upgrades, patching, and integrations to maintain system health and reliability.
• Lead and develop globally distributed teams, including internal staff, offshore resources, and third-party vendors.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Drive adoption of platform capabilities and support organizational change management.
• Oversee support operations, including queue management, prioritization, and escalation handling.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• No travel is expected for this position.
• Collaboration: Working with various external vendors, Internal Business team, Procurement and Legal teams.

EDUCATION AND REQUIRED CREDENTIALS

• Bachelor’s Degree; Advanced Degree desirable or an equivalent combination of education and experience

EXPERIENCE AND SKILLS

• 8+ years of experience in enterprise platform ownership, preferably ServiceNow.
• Proven experience leading Agile development teams and managing product backlogs.
• Strong knowledge of software development lifecycle (SDLC) and governance processes.
• Experience with system implementation and organizational change management.
• Solid understanding of IT service management (ITSM) practices.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong written and verbal communication skills with the ability to influence stakeholders at all levels.
• Able to collaborate effectively across business, IT, and executive leadership teams.

PAY AND BENEFITS

• The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.
• Annual Rate: $147000.00 - $246000.00
• Benefit Overview: Comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave, and potential for performance-based bonuses depending on company and individual performance.

EEO, disability/veterans

• EEO, disability/veterans