ServiceNow On-Premises Infrastructure

About the role

Chenega Agile Real-Time Solutions (CARS) is seeking a highly skilled ServiceNow On-Premises Infrastructure Engineer. The ServiceNow On-Premises Infrastructure Engineer is responsible for the architecture, deployment, maintenance, and optimization of the ServiceNow platform hosted within a local data center or secure private cloud.

Responsibilities

• Install, configure, and provision ServiceNow application servers and database servers within an on-premise or secure air-gapped environment.
• Install, configure, and provision ServiceNow mid-servers within an on-premise or secure air-gapped environment.
• Manage and maintain the underlying Operating Systems hosting the ServiceNow application stack.
• Administer relational databases including clustering, replication, backups, performance tuning, and disaster recovery processes.
• Plan and execute ServiceNow family version upgrades, patching, and hotfixes directly on the self-hosted servers, ensuring zero data loss and minimal downtime.
• Configure load balancers (e.g., F5, HAProxy), reverse proxies, and firewalls. Ensure system compliance with strict security frameworks (e.g., STIGs, RMF, PKI/CAC integrations).
• Monitor node and database performance, troubleshoot latency bottlenecks, and scale server resources (CPU, RAM, Storage) to meet mission demands.
• Assist designated system owners with maintaining operating status and documentation.
• Coordinate with team working AI Initiatives to support predictive operations, automated incident/case response, and intelligent service management.
• Other duties as assigned.

Qualifications

• High school diploma or GED equivalent
• 5+ years of IT Infrastructure experience, with at least 2+ years explicitly managing ServiceNow in a self-hosted/on-premise architecture.
• Active Top Secret clearance with the ability to obtain SCI/CI poly
• Successfully pass background and drug screening

Preferred Qualifications

• Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or related field
• Experience supporting enterprise IT modernization initiatives within federal or defense environments
• Certifications: CompTIA Security+ (DoD 8570 compliance), Microsoft Certified: Windows Server Hybrid Administrator Associate or Red Hat Certified System Administrator (RHCSA)
• ServiceNow Specialties: Familiarity with ITOM (IT Operations Management) Discovery and MID Server configuration within restricted networks
• Experience supporting large-scale enterprise IT environments

Skills

• Advanced proficiency in system administration, scripting, and server virtualization in an AWS cloud environment.
• Strong hands-on experience with MariaDB/MySQL database administration, including High Availability (HA) and replication configurations.
• Deep understanding of TCP/IP, DNS, SSL/TLS certificate management, hardware load balancing, and advanced firewall rules.
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Pay

Estimated Salary/Wage USD $150,000.00/Yr. Up to USD $160,000.00/Yr.