ServiceNow Developer

Location: Bethesda, Maryland • Long-term contract or potential contract-to-hire • Remote (EST time zone)

About the role

The ServiceNow Developer designs, develops, enhances, and implements ServiceNow solutions that support enterprise business and IT service management processes. This role delivers complex platform enhancements, custom applications, workflows, and integrations while ensuring alignment with business objectives and ServiceNow best practices. The ideal candidate has 5–7 years of hands-on ServiceNow development experience and provides architectural guidance and technical leadership for platform enhancements, solution design, and implementation strategies.

Responsibilities

• Design, develop, and enhance ServiceNow applications, modules, and workflows based on business and technical requirements.
• Lead and contribute to major platform enhancement initiatives and modernization efforts.
• Build and maintain ServiceNow components, including:
  • Custom Applications
  • Business Rules
  • Client Scripts
  • UI Policies
  • Flow Designer Workflows
  • Forms and Catalog Items
  • Integrations (REST, SOAP, Service Graph Connectors)
• Develop scalable and maintainable solutions using ServiceNow development best practices.
• Provide architectural guidance and solution design recommendations across ServiceNow initiatives.
• Evaluate technical requirements and recommend scalable approaches aligned with platform best practices.
• Identify opportunities to improve platform performance, maintainability, and usability.
• Support governance and development standards to ensure consistency across ServiceNow solutions.
• Partner with process owners, business stakeholders, and SMEs to understand business processes, KPIs, and operational goals.
• Translate functional requirements into robust technical solutions.
• Drive process automation and workflow optimization initiatives within the ServiceNow platform.
• Design and implement integrations with third-party systems using REST APIs, SOAP services, MID Server, and other integration technologies.
• Provide recommendations on integration architecture, security, and performance considerations.
• Support ongoing enhancement and optimization of existing ServiceNow applications and services.
• Participate in solution design reviews, testing strategy, and deployment planning.
• Perform unit, integration, and system testing.
• Support UAT and production release activities.
• Ensure solutions meet quality, security, and performance standards.
• Develop and maintain technical documentation, including:
  • Solution design documents
  • Architecture diagrams
  • Technical specifications
  • Configuration documentation
• Ensure adherence to SDLC, change management, and security standards.
• Support knowledge sharing and documentation of development standards and best practices.
• Stay current on ServiceNow platform capabilities, releases, and emerging technologies.
• Identify opportunities to improve service delivery and user experience through platform enhancements.
• Promote ServiceNow development best practices and contribute to platform maturity initiatives.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 5–7 years of hands-on ServiceNow development experience.
• Experience designing and implementing complex ServiceNow solutions and enhancements.
• Experience working within Agile delivery environments (Scrum or Kanban).
• Strong knowledge of the ServiceNow platform and development framework.
• Experience with ServiceNow modules such as:
  • ITSM
  • ITOM
  • HRSD
  • CSM
  • Custom Applications
• Proficiency with:
  • JavaScript
  • Glide APIs (GlideRecord, GlideSystem, GlideAjax, etc.)
  • Flow Designer
  • IntegrationHub
  • ServiceNow Studio
  • Service Portal
• Experience developing and supporting integrations using REST, SOAP, and MID Server technologies.
• Strong understanding of ServiceNow security, ACLs, and platform governance.

Preferred Qualifications

• Experience contributing to or leading ServiceNow solution architecture and design efforts.
• Ability to provide technical direction and architectural recommendations for complex ServiceNow implementations and enhancements.
• Understanding of platform scalability, design patterns, and enterprise integration strategies.
• Active ServiceNow certification, including one or more of:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist (CIS)

Skills

• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to translate complex business requirements into scalable technical solutions.
• Strong communication and stakeholder management skills.
• Ability to collaborate effectively across technical and business teams.
• Detail-oriented with a focus on quality, maintainability, and long-term platform health.

Benefits

• Health and welfare benefits coverage options including medical, dental, and vision.
• Spending accounts.
• Life insurance and voluntary plans.
• Participation in a 401(k) plan.