ServiceNow ITOM Senior Developer (385)

About the role

iTech AG is seeking a ServiceNow ITOM Senior Developer (IT Operations Management) to deliver the hands-on build and configuration of ITOM solutions for federal customers. This is a senior developer role responsible for delivering the end-to-end ITOM build on the ServiceNow platform including CMDB, Discovery, Service Mapping, and Event Management, and the integrations that connect it across multiple ServiceNow products. The ideal candidate is a hands-on ServiceNow developer who has built ITOM end-to-end, CSDM-aligned CMDB design, identification and reconciliation, Discovery and MID Server deployment, Service Mapping of application services, event integration and alert correlation, dashboards, and CMDB data population, and can work independently across the full build. They bring proven experience building cross-product ServiceNow solutions and enterprise integrations in FISMA/FedRAMP-governed environments. This role contributes to the ITOM technical solution documentation, implements the defined integration and security patterns, and collaborates with the iTech Solution SMEs, customers, and iTech Certified Master Architects.

Responsibilities

• Deliver the hands-on build and configuration of the ServiceNow ITOM solution, CMDB, Discovery, Service Mapping, and Event Management, including the data model and delivery across modules per the phased roadmap.
  • Demo, build and configure ServiceNow ITOM capabilities across the solution, including:
    • CSDM-aligned CMDB design, CI class modeling, and relationship types
    • CMDB identification and reconciliation rules, data source precedence, and CMDB Health (completeness, correctness, compliance)
    • Discovery — MID Server deployment, credentials, schedules, IP ranges, and discovery patterns
    • Cloud Discovery for AWS, Azure, and/or GCP, including cloud resource and tag-based discovery
    • Service Mapping — application service definition, entry points, top-down and tag-based mapping, and custom patterns
    • Event Management — event connectors and sources, event rules, field mapping, and event-to-alert transformation