ServiceNow ITOM & CMDB Architect

We need to output HTML fragment with sections: About the role? The posting includes "The Role" paragraph. Use

for section headings. We need to include sections only when there is real specific content. Likely sections: About the role (the paragraph), Responsibilities (list of responsibilities), Requirements (skills and experience), maybe Benefits? Not present. Pay? Not present. Schedule? Not present. So we include About the role, Responsibilities, Requirements (Skills And Experience). Possibly also "Qualifications"? Not separate. We'll combine. We must not repeat job title as heading. No Job ID. Remove boilerplate: equal opportunity, etc. Also remove "As part of the hiring process, candidates will be required to verify..." maybe that's part of requirements? It's about certifications verification; could be included under Requirements? Might be considered boilerplate? It's specific to hiring process; but not EEO. Might keep as part of Requirements? It's about providing documentation; could be considered part of application instructions? It's not exactly application instructions but a requirement. Might keep as a note under Requirements. We must not include navigation/legal/EEO etc. So remove the equal opportunity paragraph. We must preserve all substantive information. Let's extract content: About the role paragraph: "Make a difference. Be happy. Grow your career. The Role We are seeking an experienced ServiceNow ITOM & CMDB Architect to lead the design, implementation, optimization, and governance of ServiceNow IT Operations Management (ITOM) and Configuration Management Database (CMDB) capabilities. This role will be responsible for establishing a scalable and sustainable CMDB foundation, implementing ServiceNow Discovery and Service Mapping, defining the Configuration Management strategy, and ensuring that infrastructure and application data can be effectively leveraged across ITSM, ITOM, Security, Asset Management, and AIOps capabilities. The ideal candidate combines deep ServiceNow technical expertise with strong IT infrastructure, CMDB, configuration management, and enterprise architecture experience. The individual must be comfortable operating at both the strategic/architectural level and the hands-on technical level." We can keep that as

. Responsibilities: list under "Key Responsibilities" with subheadings: ITOM & CMDB Architecture, ServiceNow Discovery, Service Mapping, CMDB Data Quality & Governance, CSDM, Integrations. Each has bullet points. We'll need to output

• for any list of duties/requirements/benefits. So we can flatten all responsibilities into a single list? Or we could keep subheadings as

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  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely we should use those exact headings for sections. Subheadings inside responsibilities not required to be

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  Responsibilities

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  with all responsibility items. Similarly Requirements:

  Requirements

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  of skills and experience. We need to preserve all details. Let's list responsibilities items: From ITOM & CMDB Architecture: - Define the overall ServiceNow ITOM and CMDB architecture and roadmap. - Establish CMDB architecture aligned with ServiceNow CSDM principles. - Define CI classes, attributes, relationships, identification rules, reconciliation rules, and data ownership. - Develop standards for CI lifecycle management, naming conventions, data quality, and governance. - Design CMDB integration architecture across infrastructure, applications, cloud, network, security, and asset management platforms. - Establish the relationship between CMDB, Asset Management, ITSM, ITOM, CSDM, and Service Mapping. ServiceNow Discovery: - Lead the implementation and optimization of ServiceNow Discovery. - Configure and troubleshoot Discovery schedules, credentials, MID Servers, probes, sensors, patterns, and discovery behavior. - Develop Discovery strategies for: Windows/Linux servers, Databases, Network devices, Cloud infrastructure, Virtual environments, Storage, Applications, Containers/Kubernetes. - Identify and resolve Discovery gaps and inaccurate CI population. - Establish Discovery coverage and data-quality metrics. Service Mapping: - Design and implement ServiceNow Service Mapping. - Build application and business service maps. - Establish mapping standards and service ownership. - Configure and troubleshoot horizontal and top-down discovery. - Develop application dependency models that support Incident, Problem, Change, Impact Analysis, and AIOps use cases. - Partner with application and infrastructure teams to validate service relationships. CMDB Data Quality & Governance: - Establish a sustainable CMDB governance model. - Define CMDB data ownership and accountability. - Establish data-quality KPIs, including: Completeness, Correctness, Compliance, Uniqueness, Relationship accuracy, CI freshness. - Establish processes for duplicate CI remediation. - Develop CMDB Health and Data Manager strategies. - Define CI lifecycle processes from creation through retirement. - Establish governance for manual versus automated CI creation. CSDM: - Lead adoption of the Common Service Data Model (CSDM). - Define appropriate CSDM classes and relationships. - Establish alignment between: Business Services, Technical Services, Application Services, Business Applications, Application Components, Infrastructure CIs. - Develop CSDM maturity roadmap. - Ensure CMDB architecture supports enterprise service management and future ServiceNow capabilities. Integrations: - Architect CMDB integration with enterprise technologies such as: Microsoft Azure/AWS, VMware, Active Directory, SCCM/MECM, Intune, ServiceNow Asset Management, Monitoring platforms, Endpoint management platforms, Network management platforms, Security platforms, Enterprise application repositories. - Evaluate integration approaches including REST, IntegrationHub, MID Server, Import Sets, APIs, and Service Graph Connectors. - Ensure integrations follow CMDB identification and reconciliation standards. Now Requirements/Skills And Experience: - Generally, requires a bachelor’s degree and 8 years of related experience, a master’s degree and 6 years of related experience, or 11 years of related experience and no degree. - 7+ years of hands-on experience in ITOM configuring Discovery and building Service Maps - 5+ years of hands-on experience establishing foundational Configuration Mgmt Database (CMDB). - Demonstrated experience designing enterprise – scale CMDB solutions. - Strong understanding of IT Infrastructure and enterprise technology environments. - Experience with cloud technologies, particularly Azure and/or AWS - Strong understanding of ITIL and Configuration Mgmt processes. - Minimum Years Of Experience 7+ Year of Experience in the ServiceNow platform - Certified System Administrator (CSA) required - Certified Application Developer (CAD) preferred - Certified Technical Architect (CTA) certification preferred - As part of the hiring process, candidates will be required to verify and provide documentation demonstrating the required ServiceNow certifications, licenses, or credentials. We could combine some duplicates: "Minimum Years Of Experience 7+ Year of Experience in the ServiceNow platform" similar to earlier 7+ years hands-on experience in ITOM; but keep both. We should not include boilerplate like "Nordic is an equal opportunity employer..." etc. Remove that. Now produce HTML:

  About the role

  Make a difference. Be happy. Grow your career. The Role We are seeking an experienced ServiceNow ITOM & CMDB Architect to lead the design, implementation, optimization, and governance of ServiceNow IT Operations Management (ITOM) and Configuration Management Database (CMDB) capabilities. This role will be responsible for establishing a scalable and sustainable CMDB foundation, implementing ServiceNow Discovery and Service Mapping, defining the Configuration Management strategy, and ensuring that infrastructure and application data can be effectively leveraged across ITSM, ITOM, Security, Asset Management, and AIOps capabilities. The ideal candidate combines deep ServiceNow technical expertise with strong IT infrastructure, CMDB, configuration management, and enterprise architecture experience. The individual must be comfortable operating at both the strategic/architectural level and the hands-on technical level.

  Responsibilities

  • Define the overall ServiceNow ITOM and CMDB architecture and roadmap.
  • Establish CMDB architecture aligned with ServiceNow CSDM principles.
  • Define CI classes, attributes, relationships, identification rules, reconciliation rules, and data ownership.
  • Develop standards for CI lifecycle management, naming conventions, data quality, and governance.
  • Design CMDB integration architecture across infrastructure, applications, cloud, network, security, and asset management platforms.
  • Establish the relationship between CMDB, Asset Management, ITSM, ITOM, CSDM, and Service Mapping.
  • Lead the implementation and optimization of ServiceNow Discovery.
  • Configure and troubleshoot Discovery schedules, credentials, MID Servers, probes, sensors, patterns, and discovery behavior.
  • Develop Discovery strategies for: Windows/Linux servers, Databases, Network devices, Cloud infrastructure, Virtual environments, Storage, Applications, Containers/Kubernetes.
  • Identify and resolve Discovery gaps and inaccurate CI population.
  • Establish Discovery coverage and data-quality metrics.
  • Design and implement ServiceNow Service Mapping.
  • Build application and business service maps.
  • Establish mapping standards and service ownership.
  • Configure and troubleshoot horizontal and top-down discovery.
  • Develop application dependency models that support Incident, Problem, Change, Impact Analysis, and AIOps use cases.
  • Partner with application and infrastructure teams to validate service relationships.
  • Establish a sustainable CMDB governance model.
  • Define CMDB data ownership and accountability.
  • Establish data-quality KPIs, including: Completeness, Correctness, Compliance, Uniqueness, Relationship accuracy, CI freshness.
  • Establish processes for duplicate CI remediation.
  • Develop CMDB Health and Data Manager strategies.
  • Define CI lifecycle processes from creation through retirement.
  • Establish governance for manual versus automated CI creation.
  • Lead adoption of the Common Service Data Model (CSDM).
  • Define appropriate CSDM classes and relationships.
  • Establish alignment between: Business Services, Technical Services, Application Services, Business Applications, Application Components, Infrastructure CIs.
  • Develop CSDM maturity roadmap.
  • Ensure CMDB architecture supports enterprise service management and future ServiceNow capabilities.
  • Architect CMDB integration with enterprise technologies such as: Microsoft Azure/AWS, VMware, Active Directory, SCCM/MECM, Intune, ServiceNow Asset Management, Monitoring platforms, Endpoint management platforms, Network management platforms, Security platforms, Enterprise application repositories.
  • Evaluate integration approaches including REST, IntegrationHub, MID Server, Import Sets, APIs, and Service Graph Connectors.
  • Ensure integrations follow CMDB identification and reconciliation standards.

  Requirements

  • Generally, requires a bachelor’s degree and 8 years of related experience, a master’s degree and 6 years of related experience, or 11 years of related experience and no degree.
  • 7+ years of hands-on experience in ITOM configuring Discovery and building Service Maps
  • 5+ years of hands-on experience establishing foundational Configuration Mgmt Database (CMDB).
  • Demonstrated experience designing enterprise – scale CMDB solutions.
  • Strong understanding of IT Infrastructure and enterprise technology environments.
  • Experience with cloud technologies, particularly Azure and/or AWS
  • Strong understanding of ITIL and Configuration Mgmt processes.
  • Minimum 7+ years of experience in the ServiceNow platform
  • Certified System Administrator (CSA) required
  • Certified Application Developer (CAD) preferred
  • Certified Technical Architect (CT