ServiceNow CMDB & ITOM Engineer

Responsibilities

• Develop and deliver ServiceNow solutions based on user stories and acceptance criteria.
• Configure, enhance, and support CMDB, Discovery, and Service Mapping capabilities within the ServiceNow platform.
• Build, test, and deploy functionality through Agile release cycles.
• Participate in sprint planning, standups, retrospectives, and other Agile ceremonies.
• Collaborate with engineering and infrastructure teams to implement platform enhancements and technical requirements.
• Support data ingestion, normalization, and ETL processes that maintain CMDB accuracy and service visibility.
• Work development stories from backlog through production deployment.
• Aid in mapping relationships between infrastructure, applications, and business services.
• Ensure solutions align with established ServiceNow development standards and best practices.

Requirements

• 3+ years of ServiceNow ITOM Visibility development experience.
• Hands-on experience with CMDB.
• Hands-on experience with Discovery.
• Hands-on experience with Service Mapping.
• Experience developing and configuring solutions on the ServiceNow platform.
• Experience with data ingestion and ETL processes.
• Knowledge of cloud architecture and cloud technologies.
• Knowledge of networking infrastructure.
• Knowledge of Windows and Linux operating systems.
• Understanding of application hosting architectures.
• Experience working in Agile software development environments.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.

Nice to Have

• Experience with the Common Service Data Model (CSDM).
• Knowledge of ServiceNow data governance and CMDB best practices.
• Experience implementing enterprise CMDB, Discovery, and Service Mapping solutions.
• ITIL knowledge and understanding of IT Service Management principles.
• ITIL certification.
• Experience working within large enterprise technology environments.
• Experience supporting service-oriented architecture and service modeling initiatives.
• Ability to translate technical solutions into business outcomes.

Benefits

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law