ServiceNow Integration Engineer

About the role

The Integration Engineer is responsible for designing, building, and sustaining the interfaces that connect the Service-Aware Operating Model to the broader enterprise technology ecosystem. This role enables reliable movement of configuration, telemetry, event, and operational data between platforms so that service context can be trusted across workflows, analytics, and automation.

Responsibilities

• Design and implement bidirectional integrations between the platform and external systems that contribute data, events, ownership context, or workflow triggers.
• Establish patterns for reliable data exchange across cloud, infrastructure, monitoring, asset, and operational platforms.
• Ensure integration behavior supports service-aware use cases without introducing unnecessary coupling or fragility.
• Develop and maintain APIs, connectors, transformation logic, and message handling capabilities that normalize data for service-aware consumption.
• Map and translate source data into governed service, configuration, and operational models.
• Implement validation, error handling, retry patterns, and traceability to improve reliability and supportability.
• Enable ingestion of alerts, events, telemetry, and inventory signals required for service visibility and impact-aware operations.
• Support correlation and enrichment patterns that improve the usefulness of incoming operational data.
• Ensure high-volume ingestion pathways are stable, scalable, and observable.
• Apply software engineering rigor to integration development through version control, testing, pipeline automation, and repeatable release practices.
• Improve maintainability by standardizing reusable integration patterns and reducing one-off solutions.
• Document integration dependencies, support models, and operational run conditions.
• Maintain resilience and operational continuity by monitoring integration health, identifying failure patterns, and improving recovery and recoverability mechanisms.
• Partner with adjacent engineering teams to address throughput, latency, and reliability issues before they impair operational outcomes.

Requirements

• 5 years’ experience in integration engineering, API development, or backend systems engineering.
• Strong proficiency in modern integration patterns, data transformation, and resilient interface design.
• Experience connecting enterprise platforms using APIs, middleware, scripted integrations, or event-driven patterns.
• Proven ability to build scalable, observable, and supportable integrations in complex environments.

Qualifications

• Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA.

Skills

• Basic understanding of service-oriented architecture (SOA).
• Experience with API management tools and platforms.
• Knowledge of data integration tools and technologies.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Understanding of security best practices for API development and integration.

Benefits

Actual compensation will depend on several factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this role is $88.88/hr to $100.00/hr on W2.

Schedule

This role requires an onsite presence at the client location(s) listed above.