ServiceNow Engineer

Responsibilities

• Develop, configure, and customize ServiceNow applications, including workflows, business rules, UI actions, and client scripts.
• Implement and manage modules such as ITSM, CSM, CMDB, Service Catalog, SPM/PPM, and FSM.
• Create and maintain integrations using REST/SOAP APIs, MID servers, and custom scripts.
• Work with product owners and stakeholders to gather and analyze requirements and translate them into ServiceNow solutions.
• Create and maintain portal views using AngularJS, Bootstrap, and ServiceNow widgets.
• Support existing applications by troubleshooting issues, performing root cause analysis, and implementing fixes or enhancements.
• Lead and participate in ServiceNow upgrade and migration projects.
• Maintain security configurations, including ACLs, roles, and group management.
• Provide documentation and training to end-users and technical teams.
• Develop reports, dashboards, and analytics to track system performance and business processes.

Qualifications

• 7+ years of experience as a ServiceNow Developer.
• Strong understanding of the ServiceNow security model, ACLs, and user/group administration.
• Experience with API development, Service Portal, and Custom Applications in ServiceNow.
• Proficiency in JavaScript, AngularJS, Java, HTML, CSS, MySQL/SQL.
• Experience with ServiceNow integrations using REST/SOAP APIs.
• Hands-on experience with custom application development and Scoped Applications.
• Knowledge of ITIL frameworks and best practices.
• ServiceNow Certified System Administrator certification (preferred).
• Strong written and verbal communication skills.
• Ability to work independently with minimal oversight.

About the Role

This is a short-term (5+ months) REMOTE ROLE which requires US citizenship and Public Trust eligibility required. There is potential for the position to exceed 5+ months.

Requirements

MUST BE US CITIZEN REMOTE (MUST BE IN THE DC-MD-VA AREA)

Benefits

Soft Tech offers competitive BENEFITS in the areas of: MEDICAL, DENTAL, VISION, 401K, Short Term Disability, Long Term Disability, Life Insurance, PTO, AND PAID HOLIDAYS

Pay

Salary: $125K - $150k/yr. BUT is dependent upon the candidates skills, experience, certifications and education as it pertains to this specific position.

Schedule

REMOTE ROLE