ServiceNow Engineer

Responsibilities

• Build and maintain controller flows and reusable subflows for multi step vendor processes (approvals, tasks, pre/post integration steps).
• Develop catalog items, client scripts, and script includes; keep forms and MRVS logic clear and maintainable.
• Design and support REST/S3 integrations (payload creation, status checks, work notes, retries).
• Work with large inbound data sets—map, coalesce, and govern data as it lands in ServiceNow.
• Implement robust error handling and validation; read logs, trace failures, and fix root causes.
• Model and use key data relationships (vendor, contracts, approval steps, hierarchy, category codes).
• Demo your work to stakeholders; build quick POCs when we need to test an approach.
• Collaborate in Agile ceremonies; refine stories, meet acceptance criteria, and iterate quickly.
• Support UAT—prep data, triage issues, and close feedback loops with admins and fulfillers.
• Partner with platform admins and project leadership to keep releases smooth and predictable.

Qualifications

• 3–5 years hands on ServiceNow development with Flow Designer, -flows Approvals, Catalog Items, Client Scripts, and Script Includes.
• Experience working with custom scoped applications, ACLs, Client Scripts, Business Rules
• Familiar with OOTB functionality and knowing when to configure the application vs customize it
• Knowledge on ServiceNow best practices and platform principles
• Experience with IT Service Management (ITSM), Customer Service Management (CSM), SPOKE/Integration Hub
• Proven experience integrating ServiceNow with external systems (REST/S3) and handling payloads end to end.
• Comfortable working with data governance concepts and inbound data patterns (import sets, transforms, coalesce).
• Strong debugging instincts—know where to look, how to log, and when to fail fast.
• Clear communicator who can explain tradeoffs to non-developers and keep stakeholders aligned.
• Experience working in Agile (stories, acceptance criteria, iteration cycles) and supporting UAT.
• ServiceNow Certified System administrator (required)
• ServiceNow Certified Application Developer (preferred)
• Familiar with ITIL and Service Management processes
• Any agile training and/or certificate

Qualifications

• 3–5 years hands on ServiceNow development with Flow Designer, -flows Approvals, Catalog Items, Client Scripts, and Script Includes.
• Experience working with custom scoped applications, ACLs, Client Scripts, Business Rules
• Familiar with OOTB functionality and knowing when to configure the application vs customize it
• Knowledge on ServiceNow best practices and platform principles
• Experience with IT Service Management (ITSM), Customer Service Management (CSM), SPOKE/Integration Hub
• Proven experience integrating ServiceNow with external systems (REST/S3) and handling payloads end to end.
• Comfortable working with data governance concepts and inbound data patterns (import sets, transforms, coalesce).
• Strong debugging instincts—know where to look, how to log, and when to fail fast.
• Clear communicator who can explain tradeoffs to non-developers and keep stakeholders aligned.
• Experience working in Agile (stories, acceptance criteria, iteration cycles) and supporting UAT.
• ServiceNow Certified System administrator (required)
• ServiceNow Certified Application Developer (preferred)
• Familiar with ITIL and Service Management processes
• Any agile training and/or certificate