ServiceNow Engineer

Key Responsibilities

• Own the end-to-end architecture of the enterprise ServiceNow platform spanning ITSM, Business Continuity Management, Security Operations, CMDB, and CSDM across multiple locations.
• Lead the design and evolution of workflows, data models, and automation across all modules, ensuring scalability, maintainability, and long-term platform health.
• Establish and enforce engineering standards and architectural patterns across the platform, prioritizing out-of-the-box ServiceNow functionality, ITIL best practices, and platform standards while governing customization decisions to protect upgrade compatibility and maintain long-term platform health.
• Perform and oversee day-to-day administration across all supported modules including ITSM, BCM, Security Operations, CMDB, and CSDM.
• Govern user access, roles, and entitlements across all locations in alignment with security and compliance requirements.
• Own ITSM as the enterprise standard for Incident, Problem, Change, Request, and Asset Management, driving ITIL-aligned workflows and service catalog adoption across all locations.
• Own Security Operations including Security Incident Response, Vulnerability Response, and Threat Intelligence, ensuring consistent workflows and integration with enterprise security tooling across all locations.
• Own the BCM platform including Business Impact Analysis and Business Continuity Planning, supporting enterprise resilience and disaster recovery across all locations while leveraging CMDB integration for real-time asset and dependency visibility.
• Own the CMDB as the enterprise source of truth for configuration items, assets, and service dependencies across all locations.
• Own the implementation and adoption of CSDM as the enterprise framework for organizing services, applications, and infrastructure, ensuring data quality supports ITSM, BCM, and Security Operations workflows.
• Arcitect and own enterprise integrations connecting the ServiceNow platform to upstream and downstream enterprise systems.
• Own the platform delivery lifecycle including environment strategy, release management, and deployment practices across a multi-location enterprise.
• Ensure platform reliability, availability, and operational readiness at scale across all locations.

Required Qualifications

• 10+ years of platform or enterprise systems engineering experience with hands-on ServiceNow development and administration.
• Proven experience across ServiceNow ITSM, BCM, and Security Operations including Security Incident Response, Vulnerability Response, and Threat Intelligence.
• Demonstrated experience owning CMDB governance and CSDM implementation at enterprise scale.
• Experience deploying and managing ServiceNow across multiple locations or business units.