ServiceNow Developer T4

Description Of Project And Tasks

MUST be a US Citizenship & ONLY hold US citizenship (No Dual Citizens)
Remote position
Possible convert to hire after 1 year
This role directly supports mission-critical, secure environments where automation, reliability, and innovation are essential to operational success.
This is a contract role supporting ongoing platform enhancements and automation initiatives.

Role Summary

We are seeking a ServiceNow Developer with strong experience in Customer Service Management (CSM) and IT Service Management (ITSM) to design and deliver scalable automation solutions. This role focuses on building intelligent workflows, integrating enterprise systems, and enhancing customer-facing experiences using modern ServiceNow capabilities, including AI-driven features like Now Assist. You will work closely with business stakeholders and technical teams to drive efficiency and deliver scalable solutions across ongoing enhancement and integration initiatives.

Requirements

• Certified ServiceNow System Administrator (CSA) required
• 5+ years of ServiceNow development experience
• Hands-on Experience With ServiceNow Products
• Customer Service Management (CSM), IT Service Management (ITSM), IT Operations (ITOM), Configuration Management Database (CMDB), Strategic Portfolio Management (SPM), Security Operations (SECOPS), and Integrated Risk Management (IRM)
• Strong experience with Flow Designer and workflow automation
• Experience with Integration Hub and REST/SOAP API development (JSON)
• Proficiency in JavaScript and ServiceNow scripting
• Solid understanding of ITIL processes (certification preferred)
• Familiarity with Agile/Scrum methodologies
• ServiceNow Certified Application Developer (CAD) preferred or equivalent hands-on development experience
• ITIL Foundation certification (v3 or higher) preferred
• Experience with Now Assist and AI-powered automation capabilities preferred, with a strong interest in leveraging AI to drive automation and efficiency

Responsibilities

• Experience with bi-directional system integrations strongly preferred
• Design and develop scalable, maintainable solutions within ServiceNow CSM and ITSM to support customer-facing operations
• Own end-to-end solution delivery, from design through deployment and continuous improvement
• Rapidly design and optimize automated workflows using Flow Designer to reduce manual effort and improve efficiency
• Develop customer-facing portals and self-service capabilities to enhance user experience
• Integrate ServiceNow with internal and external systems using Integration Hub and REST/SOAP APIs
• Implement and maintain bi-directional data synchronization between ServiceNow and partner systems
• Leverage Now Assist and AI capabilities to drive intelligent automation and actionable insights
• Create and maintain service catalog items with automated fulfillment workflows
• Design notification and alerting mechanisms to improve communication and service delivery
• Collaborate with business analysts and stakeholders to define and deliver scalable technical solutions
• Write clean, efficient, and maintainable code following best practices
• Develop and execute test cases to ensure high-quality, reliable solutions
• Document code, configurations, and solutions to support maintainability and knowledge sharing
• Stay current with ServiceNow platform releases and apply enhancements to continuously improve solutions
• Deliver solutions that meet or exceed project timelines and budget

Work Experience

• 5+ years delivering ServiceNow solutions in enterprise environments, including CSM and ITSM
• Demonstrated success implementing automation and integrations at scale
• Proven ability to work cross-functionally with technical and business stakeholders
• Strong communication and collaboration skills