ServiceNow Developer IV

Position Overview

We are seeking an experienced ServiceNow Developer (Advanced) to design, develop, integrate, and optimize ServiceNow solutions across our enterprise environment.

Key Responsibilities

• ServiceNow Development & Configuration
• Design, develop, and implement ServiceNow applications, modules, and workflows.
• Build custom business rules, client scripts, UI policies, script includes, and notifications.
• Develop and modify Service Catalog items, record producers, and fulfillment workflows.
• Configure and enhance Incident, Problem, Change, Request, Knowledge, CMDB, Asset, and SAM modules.
• Utilize ServiceNow Studio, Flow Designer, and Workflow Editor to build automation.
• Integration & API Development
• Develop and maintain ServiceNow integrations using REST, SOAP, and platform-native tools.
• Implement advanced integration patterns, including mid-server, scripted APIs, and web services.
• Support and enhance Workday ↔ ServiceNow integrations (HR & Employee Center use cases).
• Work with external systems using ServiceNow APIs and connection utilities.
• Data, CMDB & CSDM Design, maintenance, and enhancement
• Design, maintain, and enhance CMDB datasets and relationships.
• Apply and extend CSDM (Common Service Data Model) best practices.
• Troubleshoot and resolve CMDB and service mapping issues.
• Ensure accurate data modeling aligned with enterprise architecture.
• Employee Center & Portal Development
• Develop and optimize Employee Center pages, widgets, and experiences.
• Work with themes, branding, UI scripts, and Service Portal enhancements.
• System Administration & Maintenance
• Perform system upgrades, patches, and instance maintenance.
• Maintain user access, ACLs, and roles in compliance with security policies.
• Collaboration & Support
• Partner with ITSM process owners to gather requirements and translate them into technical designs.
• Provide ongoing technical support and troubleshooting for ServiceNow-related issues.
• Collaborate with cross-functional teams to ensure timely and high-quality project delivery.
• Contribute to solution architecture, best practices, and process improvement initiatives.
• Conduct training and tool demos.

Technical Skills Required

• Advanced proficiency in: JavaScript, HTML, CSS
• Glide scripting and ServiceNow server/client-side scripting
• ServiceNow Studio, Flow Designer & Workflow Editor
• REST/SOAP integrations
• ServiceNow APIs
• Relational databases (e.g., MySQL, SQL Server, Oracle)
• Cloud technologies (Azure, AWS, or similar)
• Version control systems (Git, Azure DevOps, etc.)
• Experience with: CSDM, CMDB management, Employee Center, Request Management, Software Asset Management (SAM), Workday/ServiceNow integration

Process Knowledge

• Strong understanding of ITIL frameworks, processes, and best practices
• Ability to work in Agile/Scrum environments and collaborate with product owners

Professional Capabilities

• Strong analytical and problem-solving skills
• Excellent communication and documentation abilities
• Ability to manage multiple tasks and deliver high-quality output in a fast-paced environment

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow CIS certifications (ITSM, HRSD, CSM, or others)
• ITIL v3/v4 Foundation