ServiceNow Developer - SPM (390)

About the role

iTech AG is seeking an experienced ServiceNow Developer to support and enhance an enterprise ServiceNow implementation for a federal agency customer. This role will support the current ServiceNow environment while leading the design, configuration, and implementation of the ServiceNow Strategic Portfolio Management module. Strategic Portfolio Management will be the primary focus area for this position and will play a critical role in supporting portfolio visibility, demand management, investment planning, and executive decision making. The ideal candidate brings strong technical development skills, deep functional knowledge of SPM, and experience working within governed federal environments.

Responsibilities

• Design, configure, and develop solutions across the ServiceNow platform in alignment with SBA requirements and platform governance standards
• Support and enhance existing ServiceNow capabilities, including ITSM and related modules currently in production
• Develop and maintain custom applications, workflows, business rules, UI policies, client scripts, and integrations as required
• Participate in sprint planning, backlog refinement, peer reviews, testing, and release activities
• Lead implementation and enhancement of ServiceNow Strategic Portfolio Management capabilities, including Demand Management, Project Portfolio Management, Resource Management, and Investment Funding where applicable
• Configure SPM data models, workflows, and reports to support portfolio prioritization, financial tracking, and performance management
• Collaborate with stakeholders to translate portfolio management requirements into scalable ServiceNow solutions
• Ensure SPM configurations align with out of the box functionality and ServiceNow best practices, minimizing technical debt
• Support data migration, configuration refinement, and adoption activities related to SPM
• Work closely with business analysts, architects, project managers, and federal stakeholders to ensure requirements are clearly understood and implemented
• Adhere to established platform governance, change management, and quality assurance processes
• Provide technical input during requirements discussions to drive feasible and maintainable solutions
• Support documentation efforts, including technical design artifacts and configuration guides

Requirements

• Five or more years of hands on ServiceNow development experience
• Demonstrated experience implementing and configuring ServiceNow Strategic Portfolio Management in an enterprise environment
• Strong understanding of ServiceNow data models, scripting, and platform architecture
• Experience working in Agile or SAFe delivery models
• Ability to work effectively in a regulated federal environment with structured governance and documentation requirements
• Strong communication skills and ability to collaborate with technical and non technical stakeholders
• Demonstrated hands on experience implementing ServiceNow Strategic Portfolio Management from initial design through production deployment, including configuration of Demand Management, Project