ServiceNow Developer - SIAM

About the role

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: ServiceNow Developer - SIAM. Location(s): Chicago, IL (Remote). A ServiceNow Developer designs, configures, and customizes the ServiceNow platform to streamline business workflows, typically requiring 3+ years of experience.

Responsibilities

• ServiceNow BCM Development: Configure and implement various ServiceNow modules, including plan templates and lifecycle automation, Business Impact Analysis (BIA) components, recovery strategies and dependencies, exercise workflows and data capture, automated notifications, tasks, and approvals.
• Build ServiceNow workflows, Flow Designer logic, UI policies, business rules, data schemas, and integrations in alignment with approved solution designs.
• Implement role-based access, data models, and security requirements for BCM.
• Technical Delivery & Quality Assurance: Develop according to project design documents, development standards, and governance rules. Conduct unit testing, validate configuration, and remediate defects until successful completion. Provide support during User Acceptance Testing (UAT) and release activities. Ensure solution performance, data integrity, and maintainability.
• Collaboration & Support: Partner with Business Analysts, Product Owners, and client stakeholders to clarify requirements and confirm technical feasibility. Collaborate with architects, platform owners, QA teams, and other developers to ensure consistency across modules. Participate in Agile ceremonies, sprint planning, and technical design sessions.
• Documentation & Knowledge Transfer: Document configuration steps, technical designs, script logic, and workflow behavior. Provide technical input for user guides, training materials, and BCM process documentation.

Requirements

• 3+ years of hands-on development experience in ServiceNow, preferably in IRM/GRC/BCM related modules.
• Strong proficiency in: Flow Designer, Workflow Editor; Business Rules, Script Includes, Glide scripting; Catalog Items and ServiceNow Forms; Notifications, SLAs, Access Controls (ACLs); Reporting and dashboard configuration.
• Experience building structured, scalable workflows based on design specifications.
• Business Continuity Knowledge: Understanding of BCM concepts such as BIAs, continuity plans, dependencies, RTO/RPO, exercises, and recovery strategies. Ability to translate BCM lifecycle needs into technical system behavior.
• Professional & Analytical Skills: Strong problem solving, troubleshooting, and technical analysis abilities. Ability to interpret design documents and propose feasible implementation options. Excellent communication and teamwork skills when working with cross functional groups. Experience working in Agile/Scrum environments.

Qualifications

• ServiceNow certifications: CSA (Certified System Administrator), CAD (Certified Application Developer), IRM/BCM micro certifications.
• Experience with API integrations, MID server, CMDB alignment, or IRM/GRC implementations.
• Development experience supporting regulated or compliance-driven environments.