ServiceNow Developer Job

Primary location: Lancaster, Pennsylvania. Full-time role with no relocation or travel offered.

About the role

At Armstrong, you’ll be immersed in a supportive culture that recognizes you as a key player in our future. As a large company with a local feel, you’ll collaborate with leadership and colleagues across the organization, making the most of your potential. We offer a competitive remuneration package, personal development opportunities, a casual work environment with recognition programs, service awards, a fitness center, and a lunchtime café. This role balances individual achievement with teamwork and collaboration, leveraging diverse strengths to drive results.

Responsibilities

• ServiceNow SPM Development, Configuration & Systems Design
  • Design, configure, and develop solutions within the ServiceNow Strategic Portfolio Management (SPM) suite, including Demand Management, Project Portfolio Management (PPM), Resource Management, Time Entry, and Agile Development/Scrum.
  • Build and maintain ServiceNow platform components: Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Flow Designer flows, and Integration Hub spokes using JavaScript and the Glide API (GlideRecord, GlideAjax, GlideSystem).
  • Lead or participate in the design, development, and enhancement of custom and standard applications.
  • Provide technical consultation to clients and IT management to ensure efficient application systems using established standards and methodologies.
  • Document technical design and analysis, including project postmortems and metric collection.
  • Maintain application documentation and process topology to align with business strategies and technology roadmaps.
• Technology Strategy & Innovation
  • Recommend new or alternative technologies to enhance operational effectiveness and reduce costs.
  • Identify opportunities for global standardization and organizational efficiencies.
  • Research, analyze, develop, and document new processes and procedures to meet business needs.
• Stakeholder Engagement & Operational Support
  • Lead or participate in requirements gathering to provide technical guidance on systems options and solutions.
  • Establish and maintain communication with stakeholders to keep all parties informed of incidents, problems, and resolutions.
  • Serve as a point of escalation for complex issues, focusing on root cause analysis and corrective action plans.
• Governance, Standards & Best Practices
  • Participate in developing, implementing, and maintaining best-practice standards, policies, and procedures.
  • Oversee the promotion of configuration/development changes through environments, including testing, approvals, and documentation.
  • Assist in creating and maintaining multi-year functional roadmaps for assigned disciplines.
  • Contribute to the development of overall strategy, tactics, planning, and execution of initiatives to support IT services.

Requirements

• ServiceNow Technical Expertise
  • Demonstrated configuration and administration experience in ServiceNow, including update sets, Incident Management, Problem Management, Change Management, CMDB, Knowledge Management, Service Portal, Strategic Portfolio Management, and Service Catalog.
  • Proven ability to develop new and modified standard and custom ServiceNow applications, including scoped applications, business rules, client scripts, script includes, workflow, and tables/fields.
  • Experience developing extraction and transformation processes via Integration Hub, import sets, and transformation maps.
  • Expertise in JavaScript, including client-side and server-side scripting with the ServiceNow Glide API (GlideRecord, GlideAjax, GlideSystem, GlideForm).
  • Working knowledge of HTML, CSS, Jelly, and AngularJS/Service Portal widgets.
  • Hands-on experience configuring and developing the ServiceNow Strategic Portfolio Management (SPM/PPM) suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile/Scrum boards.
  • Proficiency with core ServiceNow development artifacts: Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Flow Designer, and Notifications.
  • Experience building and maintaining integrations using Integration Hub, REST/SOAP web services, MID Server, and data sources/transform maps.
• Collaboration & Communication
  • Outstanding verbal and written communication skills, with the ability to translate technical details into business language.
  • Ability to build relationships and communicate effectively with customer groups and across organizational levels.
  • Strong analytical and problem-solving skills with high attention to detail and accuracy.
  • Demonstrated ability to comprehend and share strategy, vision, and direction, and to embrace and facilitate change.
  • Results-driven, self-starter with the ability to manage and prioritize multiple tasks concurrently.
  • Accountability for work performance and conduct, with strong organizational skills to overcome obstacles.
  • Customer service orientation and proven teamwork skills.
  • Intellectual curiosity, strong listening skills, and the ability to identify root issues versus symptoms.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience in Computer Science, Engineering, or a related field.
• 3+ years of hands-on ServiceNow development experience, with demonstrable work on the Strategic Portfolio Management (SPM) or Project Portfolio Management (PPM) applications preferred.
• Working knowledge and experience with Microsoft Office products.

Preferred Qualifications

• Certification in ITIL or PMI.
• ServiceNow Certified System Administrator (CSA) required or strongly preferred.
• ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM/CIS-PPM) highly desired.
• ServiceNow Certified Application Developer (CAD) and Agile Development/SAFe certifications are a plus.

Pay

The estimated base salary range for this role is $105,000 to $133,910 per year. Individual pay is based on location, skills, expertise, experience, and other relevant factors.

Benefits

• Medical, dental, and prescription drug coverage.
• Life insurance and 401k match.
• Long-term disability coverage.
• Vacation and sick time.
• Product discount programs.
• Personal development opportunities to grow your career based on strengths and interests.
• Recognition programs and service awards.
• Access to a fitness center and lunchtime café.

About the location

Lancaster, PA, is centrally located in South Central Pennsylvania, offering easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. The area features a vibrant arts and entertainment community, historic sites, museums, shopping, entertainment venues, and restaurants.