ServiceNow Developer/Engineer//Dearborn, MI//W2

About the role

We are seeking a Software Engineer with deep expertise in ServiceNow Enterprise Architecture, focusing on Business Application Lifecycle Management (BALM).

Responsibilities

• Design, implement, and manage application lifecycle strategies that improve visibility, governance, and optimization across the enterprise application portfolio.
• Translate architecture strategy into scalable platform solutions, enhancing user experience and adoption through front-end UI development.
• Configure and extend ServiceNow Enterprise Architecture modules (e.g., Application Portfolio Management, CMDB, ITBM/SPM) to support lifecycle tracking, rationalization, and governance.
• Define and maintain application lifecycle states, standards, and governance models aligned to enterprise architecture practices.
• Integrate ServiceNow with upstream and downstream systems to ensure accurate, real-time lifecycle data.
• Partner with enterprise architects, product teams, and business stakeholders to identify application rationalization opportunities and reduce technical debt.
• Develop dashboards and reporting to support decision-making on application health, cost, usage, and lifecycle stage.
• Drive automation of lifecycle workflows, including onboarding, assessment, modernization, and retirement processes.
• Ensure data quality, integrity, and consistency within the CMDB and application portfolio records.
• Contribute to platform scalability, performance optimization, and best practices across ServiceNow implementations.

Requirements

• 3-6+ years of experience in ServiceNow development or platform engineering.
• Strong expertise in Business Application Lifecycle Management (BALM) concepts, processes, and implementation.
• Proficiency in ServiceNow scripting (JavaScript, Glide APIs) and platform configuration.
• Experience with front-end development (HTML, CSS, JavaScript frameworks such as React, Angular, or Vue).
• Solid understanding of application portfolio governance, lifecycle states, and rationalization methodologies.
• Ability to work cross-functionally with architecture, product, and engineering teams.
• Strong problem-solving and analytical skills with attention to data accuracy and outcomes.

Skills

• JavaScript, Angular, Vue.js, CSS (Cascading Style Sheets), HTML, React.

Preferred

• ServiceNow certifications (e.g., CSA, CAD, APM, or Enterprise Architecture-related).
• Familiarity with UX/UI best practices to improve usability of ServiceNow applications and dashboards.
• Experience with API integrations, microservices, or cloud platforms (Azure, AWS, etc.).
• Exposure to Agile delivery models and product-centric operating models.