ServiceNow Developer

Key Responsibilities

• Design and Development
• Develop and customize ServiceNow applications, modules, and workflows to meet business and operational requirements, leveraging modern best practices
• Platform Configuration
• Configure ServiceNow components, including UI policies, business rules, client scripts, workflows, ACLs, and system properties, to enhance platform functionality and usability
• Integration Management
• Design and implement integrations between ServiceNow and other enterprise systems and data sources using APIs, middleware, and scripted solutions
• Custom Applications
• Build custom ServiceNow applications and modules to address unique organizational needs, providing scalable and efficient solutions
• Automation & Optimization
• Create and maintain automated workflows, streamline processes, and identify opportunities to improve service delivery through automation
• Troubleshooting & Maintenance
• Perform diagnostics, issue resolution, and platform upgrades while minimizing service disruptions and ensuring system security
• Documentation
• Create and maintain technical documentation, including design specifications, workflow diagrams, and operational procedures for ServiceNow configurations and applications
• Stakeholder Collaboration
• Work closely with stakeholders, project managers, process owners, and technical teams to translate business requirements into tailored platform solutions

Qualifications

• Education
• Bachelor’s Degree
• Certifications (CWF Requirements)
• Candidates must satisfy Cybersecurity Workforce Framework (CWF) ID 621 (Software Developer – Intermediate Level) requirements, as outlined by Navy COOL
• This requirement can be met by possessing one or more of the following qualifying certifications:
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM)
• ServiceNow Certified Implementation Specialist – IT Operations Management (CIS-ITOM)
• ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM)
• ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR)
• ServiceNow Certified Implementation Specialist – Security Incident Response (CIS-SIR)
• Experience
• 2-5 years of professional experience managing and supporting enterprise-level ServiceNow environments
• Technical Skills
• Proficiency in JavaScript for scripting and customizations within the ServiceNow platform
• Experience developing and maintaining ServiceNow applications using ServiceNow Studio or Scoped Applications
• Advanced scripting knowledge, including Server-Side Scripts (Business Rules, Script Includes) and Client-Side Scripts (Client Scripts, UI Policies)
• Expertise in ServiceNow Glide API for database manipulation, API calls, and integrations
• Ability to create and manage REST and SOAP APIs within ServiceNow for third-party integrations
• Experience in creating and editing Workflows, Flow Designer, and Automated Tasks

Pay

Target salary range $80,001 - $120,000.