ServiceNow Developer

About the role

CGS is seeking a ServiceNow Developer to support a wide-ranging technical support initiative for a large Federal agency. The position involves utilizing Angular.JS, JavaScript, SQL, and related technologies for ServiceNow development, supporting the discovery, requirements gathering, and build out of core ServiceNow functionality, implementing multiple HR Service Requests within the HRSD scope in ServiceNow, developing applications to facilitate employee service requests to HR and HR fulfillment process, refactoring ServiceNow software customizations during major updates, collaborating with fellow developers and business analysts in an Agile development environment, understanding backend configuration of ServiceNow, testing and building test data, supporting configuration, change, and release management, and maintaining responsibility for the completion and accuracy of work products.

Responsibilities

• Utilize Angular.JS, JavaScript, SQL and related technologies for ServiceNow development
• Support the discovery, requirements gathering, and the build out of core ServiceNow functionality
• Implement multiple HR Service Requests within the HRSD scope in ServiceNow
• Develop applications to facilitate Employee service requests to HR and HR fulfillment process
• Refactor ServiceNow software customizations during ServiceNow major updates
• Collaborate with fellow developers and business analysts in an Agile development environment
• Understand backend configuration of ServiceNow
• Test and build test data
• Support configuration, change, and release management
• Maintain responsibility for the completion and accuracy of work products

Qualifications

• A Bachelor’s degree in a related field
• 3-7 years related experience
• 2+ years ServiceNow development experience
• ServiceNow Certified System Administrator (CSA) certification
• Experience creating reports/dashboards, customized forms, and workflows in ServiceNow
• Experience working with Agile Development and Test Management applications of ServiceNow
• Excellent communication skills, written and verbal
• Experience working in an Agile project environment with an emphasis on frequently delivering functional software releases at a sustainable pace

Skills

• Hands-on experience with the ServiceNow HR Service Delivery application
• Familiarity with Human Resources business processes
• Experience with business analysis or requirements gathering

Pay

$112,597.33 - $144,768 per year