ServiceNow Developer

About the role

Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications. As we continue to grow, we’re looking for a skilled ServiceNow Developer to join our dynamic team and contribute to our mission of transforming business processes through technology.

Responsibilities

• Design and develop ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and custom scoped applications
• Build workflows using Flow Designer, IntegrationHub, and Process Automation Designer where appropriate
• Write clean, well-tested server-side and client-side scripts (Business Rules, Script Includes, Client Scripts, UI Actions)
• Develop scoped applications that follow platform best practices and avoid global-scope pollution
• Develop integrations with enterprise systems using IntegrationHub spokes, REST/SOAP APIs, and MID Servers
• Create catalog items, request workflows, and end-to-end fulfillment automation that simplify how users request services and ensure each request is routed, approved, and executed reliably end-to-end
• Develop and maintain CMDB integrations, identification rules, and data quality improvements
• Implement reports, dashboards, and Performance Analytics where required, ensuring stakeholders have the operational visibility they need to monitor service performance and make informed decisions
• Participate in design reviews, contribute to platform standards, and document technical decisions
• Support upgrades, regression testing, and remediation of customizations across releases
• Troubleshoot performance, scripting, and integration issues across development, test, and production instances, applying systematic root-cause analysis and contributing durable fixes back to the platform
• Collaborate with admins, BAs, and stakeholders to refine requirements and propose pragmatic technical solutions
• Stay current with ServiceNow releases, new features, and emerging best practices

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Five or more years of hands-on ServiceNow development experience
• Strong JavaScript skills including ES5/ES6 patterns used in ServiceNow
• Deep expertise with Business Rules, Script Includes, Client Scripts, UI Actions, and UI Policies
• Experience with Flow Designer and IntegrationHub
• Hands-on integration experience using REST, SOAP, and MID Servers
• Strong understanding of the ServiceNow data model and CMDB concepts
• Experience with Service Portal widget development
• ServiceNow Certified System Administrator (CSA) credential
• Strong troubleshooting and analytical skills

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist credentials (ITSM, HR, CSM, ITOM)
• Experience with Now Assist or GenAI Controller
• Familiarity with App Engine Studio
• Exposure to multi-instance ServiceNow environments