Service Engineer

About the role

Supermicro is seeking a Service Engineer to resolve and repair server systems at customer sites. This role is critical to post-sales support and requires exceptional technical aptitude and interpersonal skills.

Responsibilities

• Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments
• Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects
• Execute hardware diagnostics, system validation, and root cause analysis
• Cook up RMA processes and spare parts logistics
• Manage and resolve service tickets using Salesforce or similar ticketing systems
• Troubleshoot GPU-related issues (ECC errors, thermal throttling, driver mismatches)
• Coordinate RMA and spare parts logistics
• Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts
• Travel to customer data centers to support deployments, perform break-fix activities, and train team members (up to 20%)

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
• 1+ years’ experience in enterprise data center operations
• 1+ years’ experience working with server, storage, compute and network hardware
• 1+ years’ experience troubleshooting and repairing servers and networking infrastructure
• 1+ years’ experience in Inventory Management, and ordering, receiving and shipping server and network equipment

Physical Requirements

• Work is often performed in a data center environment and physical dexterity is necessary to perform job functions
• Ability to lift to 30-50lbs. unassisted
• Comfortable working in an environment requiring exposure to noise
• Available to work weekends, as the schedule varies depending on site operational needs; flexibility is required

Preferred Qualifications

• Familiarity with GPU platforms such as NVIDIA DGX or HGX architecture
• Strong Linux skills, including system navigation, package management, process management, and basic scripting
• Experience being on-call and ability to respond to critical events as needed
• Excellent prioritization and time management skills
• Strong prioritization, communication, and time management skills

Pay

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Benefits

Supermicro offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Schedule

The schedule for this position may vary depending on site operational needs and can include weekend work.