Service Engineer
Ampcus Inc · Chester, VA · 2 wk ago
On-siteEngineeringFull-time
Key Responsibilities
- Provide on-site support for enterprise server and data center hardware.
- Install, configure, maintain, and repair server systems.
- Perform server builds, hardware swaps, component replacements, and firmware updates.
- Troubleshoot hardware, firmware, and operating system issues.
- Execute preventive and reactive maintenance activities.
- Follow established plans of action (POA) for issue resolution.
- Document service activities and maintain accurate technical records.
- Collaborate with customers and internal technical teams.
- Participate in on-call rotations and occasional off-hours support.
Required Qualifications
- 3-5+ years of experience supporting enterprise servers, field services, or data center environments.
- Hands-on experience with: Server builds and deployments, CPU, memory, power supply, GPU, and server replacements, server hardware troubleshooting.
- Strong troubleshooting and analytical skills.
- Excellent communication and customer service skills.
- Ability to work independently in customer environments.
- Associate's or Bachelor's degree in IT or equivalent experience.
- Ability to lift up to 50 lbs.
- Willingness to work on-site, on-call, and flexible schedules.
Preferred Qualifications
- Experience with water-cooled servers.
- Dell or other OEM hardware certifications.
- Personal PC building experience.
- Familiarity with AI server platforms.
- Experience working in mission-critical enterprise environments.
Required Skills
- Data Center Support
- Server Hardware
- Dell Servers
- Server Installation & Deployment
- CPURemaining MemoryReplacementPower Supply ReplacementGPU ReplacementFirmware Updates
- LinuxHardware Troubleshooting
- Documentation
- Customer Support
- Field Service