ServiceNow Consultant

We need to output HTML fragment with sections for headings that have content. The posting includes: Must Have Technical/Functional Skills (list), Roles & Responsibilities (list), Technical Competency (list?), Behavioral competency (list), Good to have Experience (list), Preferred to have (list), Abilities to manage conflicts (list), Generic Managerial Skills (maybe none), Location, Salary Range. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we should only include sections when posting has real specific content. We can map content to these headings: "About the role" maybe not present; we could skip. "Responsibilities" corresponds to Roles & Responsibilities. "Requirements" maybe Technical Competency + Must Have Technical/Functional Skills? "Qualifications" maybe certifications. "Skills" maybe technical skills list. "Benefits" none. "Pay" we have Salary Range. "Schedule" none (Remote maybe location not schedule). So we will include sections: Responsibilities, Requirements, Qualifications, Skills, Pay. Possibly also "About the role" could be a brief paragraph summarizing role? Not given. Better to omit. We must preserve all substantive info. Use

• for lists. Use

  for prose. We need to avoid boilerplate like cookie etc. Not present. We must not repeat job title as heading. Not include Job ID. We must not create sections with filler like "commensurate with experience". Salary range is specific. We need to include location? Could be placed in a

  under maybe "About the role" but we don't have that section. Could add a

  with location and remote info under maybe a generic paragraph before sections? The instruction: output only HTML fragment, we can include a

  for location and salary? But salary we put in Pay section. Location maybe as a

  before sections. Not a heading. We must not invent sections. So we can have a

  for location. Let's extract content: Must Have Technical/Functional Skills: ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules Roles & Responsibilities: list items: - Technical Competency Experience as a Technical Lead - Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution - Understanding customer business requirements and convert to functional requirements - Responsible for reviewing requirements for accurate estimation - Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow - Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise - Review, and do proactive analyze and resolve application issues as needed - Mentor and share technical knowledge/guidance to team - Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards - Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation - Should possess good knowledge in Agile/Scrum methodology Behavioral competency: - Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management - Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts - Excellent team management skills to manage the project team and members - Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) Good to have Experience: - Experience in ServiceNow custom application design and development - Evaluate the tool stability and performance and provide recommendations - Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..) Preferred to have: - ServiceNow Implementation Specialist certification Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders Generic Managerial Skills, If Any ServiceNow CSA, CAD certifications Location: Remote Salary Range: $130,000-$190,000 a year. We need to avoid duplication. Some items repeat like ServiceNow Implementation Specialist appears both must have and preferred. We'll keep as is. Now map to sections: Responsibilities: likely the Roles & Responsibilities list (the bullet points). We'll put that under

  Responsibilities

  with
  . Requirements: could be Technical Competency + Must Have Technical/Functional Skills + Behavioral competency? But Requirements usually includes qualifications. We'll separate: Requirements could be the Must Have Technical/Functional Skills and Technical Competency (experience). Qualifications could be certifications and education? We have certifications: ServiceNow Systems Administrator, ServiceNow Implementation Specialist, ITIL V3 foundation, plus maybe CSA, CAD. Also Agile/Scrum knowledge. Skills: could be the technical skills list (ServiceNow modules). But we already have Must Have Technical/Functional Skills as skills. We'll put that under Skills. Pay: Salary Range. We also have location remote as a

  . We must not create Benefits or Schedule sections. Let's craft:

  Location: Remote

  Skills

  • ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

  Responsibilities

  • Experience as a Technical Lead
  • Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
  • Understanding customer business requirements and convert to functional requirements
  • Responsible for reviewing requirements for accurate estimation
  • Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
  • Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
  • Review, and do proactive analyze and resolve application issues as needed
  • Mentor and share technical knowledge/guidance to team
  • Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
  • Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
  • Should possess good knowledge in Agile/Scrum methodology
  • Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
  • Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
  • Excellent team management skills to manage the project team and members
  • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
  But note that some items like certification and Agile may be better under Qualifications. However we already included them in responsibilities list; but we can split. We need to avoid duplication; but it's okay if some overlap? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Duplication is okay if it's in original? The original had some overlapping but we can keep as is. But we also need Requirements and Qualifications sections. Let's create:

  Requirements

  • Experience as a Technical Lead
  • Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
  • Understanding customer business requirements and convert to functional requirements
  • Responsible for reviewing requirements for accurate estimation
  • Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
  • Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
  • Review, and do proactive analyze and resolve application issues as needed
  • Mentor and share technical knowledge/guidance to team
  • Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
  • Should possess good knowledge in Agile/Scrum methodology

  Qualifications

  • Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
  • ServiceNow Implementation Specialist certification (preferred)
  • ServiceNow CSA, CAD certifications (generic managerial skills)
  But we have duplicated certification lines. Might be okay. We also need to include Good to have Experience and Preferred to have and Abilities to manage conflicts. Those could be under Requirements or Qualifications? They are not mandatory but "good to have" and "preferred". Could be placed under Requirements as additional bullets maybe with note? But we should not invent headings like "Preferred". We could add them under Requirements as well, but they are not strict requirements. However we must preserve all info. We can add them under Requirements as separate bullet points, maybe prefixed with "(Good to have)" etc. That's preserving detail. Similarly Abilities to manage conflicts. Let's incorporate. Under Requirements we can add:
  • Experience in ServiceNow custom application design and development (good to have)
  • Evaluate the tool stability and performance and provide recommendations (good to have)
  • Knowledge on new servicenow modules (HRSD, SecOps, GRC, SPM, etc.) (good to have)
  • ServiceNow Implementation Specialist certification (preferred)
  • Ability to manage conflicts that may arise with customers and/or TCS internal stakeholders
  We also have "Generic Managerial Skills, If Any ServiceNow CSA, CAD certifications" - we already included CSA, CAD under Qualifications. Now we need to ensure we didn't miss any: The original also had "Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation" we have under Qualifications. "Should possess good knowledge in Agile/Scrum methodology" we have under Requirements. Now we have Skills section with just the modules list. Could also include other technical skills like ITIL, Agile, etc. but we already have them elsewhere. Now Pay section:

  Pay

  $130,000-$190,000 a year

  We should not include "Salary Range:" heading inside; just the value. Now location paragraph at top. Now ensure we didn't include any boilerplate. No EEO etc. Now output only HTML fragment. Let's craft final HTML:

  Location: Remote

  Skills

  • ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

  Requirements

  • Experience as a Technical Lead
  • Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
  • Understanding customer business requirements and convert to functional requirements
  • Responsible for reviewing requirements for accurate estimation
  • Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
  • Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations