ServiceNow Business Analyst

About the Role

We are seeking an experienced ServiceNow Business Analyst for a 6-month contract based in Cincinnati, OH. The ideal candidate will have a strong background in business analysis and ServiceNow implementations, with a focus on translating business needs into technical solutions.

Responsibilities

• Gather, analyze, and document business and technical requirements for ServiceNow implementations.
• Facilitate stakeholder workshops to understand business needs, pain points, and process requirements.
• Translate business requirements into functional requirements and ServiceNow solutions.
• Document current-state and future-state business processes.
• Collaborate with technical teams, developers, and ServiceNow architects throughout implementation.
• Support ServiceNow module implementations, enhancements, and process improvements.
• Develop and maintain requirements documentation, process flows, and functional specifications.
• Coordinate and support UAT activities, including test scenarios, test cases, defect tracking, and validation.
• Validate delivered solutions against business requirements and acceptance criteria.
• Support stakeholder communication, issue resolution, and solution adoption.
• Contribute to organizational change management and user adoption activities.

Requirements

• Minimum 5 years of business analysis experience supporting enterprise technology implementations.
• Minimum 3 years of experience supporting ServiceNow implementations or enhancements.
• Strong experience in requirements management.
• Experience facilitating stakeholder workshops and requirement-gathering sessions.
• Experience documenting business processes and workflows.
• Hands-on experience with User Acceptance Testing (UAT) and solution validation.
• Strong communication, analytical, and stakeholder management skills.

Qualifications

• Experience implementing multiple ServiceNow modules.
• ITSM (IT Service Management) experience.
• CMDB (Configuration Management Database) experience.
• ITOM (IT Operations Management) experience.
• ServiceNow Employee Center experience.
• ServiceNow Case Management experience.
• Organizational Change Management (OCM) experience.
• Experience working within the government sector.
• Experience with ServiceNow Customer Service Management (CSM).

Skills

• ServiceNow ITSM
• ServiceNow CSM
• ServiceNow CMDB
• ServiceNow ITOM
• ServiceNow Employee Center
• ServiceNow Case Management
• ServiceNow implementations and enhancements
• ServiceNow business process configuration and optimization
• Business Analysis
• Requirements Management
• Stakeholder Workshop Facilitation
• Business Process Documentation
• UAT & Solution Validation
• IT Service Management (ITSM)
• Customer Service Management (CSM)
• Stakeholder Management
• Organizational Change Management

Preferred Certifications

• CBAP (Certified Business Analysis Professional)
• PMI-PBA (Professional in Business Analysis)
• ServiceNow Certifications
• ITIL Foundation

Location: Cincinnati, OH | Duration: 6 months