ServiceNow Business Analyst

Travel Required: Up to 25%

Responsibilities

• Lead ServiceNow workstreams, including interacting with clients and users to identify and translate functional requirements.
• Collaborate with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.
• Translate complex business requirements into technical designs and solutions using ServiceNow.
• Support ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.
• Maintain frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
• Collaborate closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.
• Stay current with ServiceNow products, features, and industry trends to drive innovation.
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
• Build functional work products such as process maps, design documents, and communications.
• Support functional product testing and training activities.
• Create technical and functional documentation for ServiceNow solutions.

Requirements

• Bachelor's Degree is required.
• Minimum of four (4) years of professional experience.
• US Citizenship is contractually required.
• Agile, SCRUM, or SAFe certifications are preferred.
• Experience with Software Development Lifecycle methodologies, deliverables, and controls.
• Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps.
• Well-rounded technology consulting experience desired, including the ability to define requirements, lead client meetings, facilitate UAT, and conduct training.
• Experience working in an Agile environment.
• Selected candidate must be willing to travel up to 25%.

Qualifications

• Candidates with an Active "SECRET" or higher-level clearance are preferred.
• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD).
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
• Heightened attention to detail.
• Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau.
• Hands-on experience configuring ServiceNow solutions.
• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment.

Pay

The annual salary range for this position is $92,000.00 - $153,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend