ServiceNow Business Analyst
Guidehouse · McLean, VA · 1 mo ago
On-siteAnalyst$85k–$141k/yrFull-time
About the Role
Serve as a Business Analyst supporting the Platforms - ServiceNow team. Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for ServiceNow-related initiatives.
Responsibilities
- Translate business needs into clear user stories, process flows, acceptance criteria, and functional specifications.
- Support the design, implementation, and enhancement of ServiceNow solutions across the platform.
- Facilitate workshops, interviews, and working sessions to identify opportunities for process improvement and system optimization.
- Analyze current-state and future-state processes to recommend efficient, scalable solutions.
- Work closely with developers, product owners, and QA teams to ensure requirements are understood and delivered effectively.
- Assist with testing activities, including test planning, execution support, and validation of delivered functionality.
- Maintain documentation and help ensure project deliverables are aligned with business goals and technical standards.
Requirements
- Bachelor's degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience.
- A minimum of three (3) years of experience as a Business Analyst with exposure to ServiceNow.
- Proven experience with hands on coding and scripting.
- Proven experience as a Business Analyst, preferably supporting enterprise technology or ServiceNow implementations.
- Strong understanding of business analysis methodologies, requirements gathering, and process documentation.
- Experience creating user stories, process flows, use cases, and acceptance criteria.
- Ability to communicate effectively with both business and technical audiences.
- Strong analytical, problem-solving, and organizational skills.
- Experience working in Agile or iterative delivery environments.
- Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
- Location: Washington DC/Metro area highly preferred due to client location - up to 25% travel to Guidehouse or client office.
Preferred Qualifications
- Direct experience with the ServiceNow platform and related modules.
- Familiarity with ITSM, ITOM, CMDB, or other enterprise service management processes.
- Experience supporting large-scale enterprise transformation or platform upgrade initiatives.
- Knowledge of testing, UAT coordination, or release management processes.
- Certification in Business Analysis, Agile, or ServiceNow-related disciplines.
Pay
The annual salary range for this position is $85,000.00-$141,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)