ServiceNow Business Analyst

AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation and analytics, and software delivery to help enterprises deliver on the promise of digital transformation.

About the role

As a ServiceNow Business Analyst, you will utilize your extensive business process expertise and experience to design and define customer solutions utilizing the ServiceNow platform. You ensure development efforts are well documented and delivered with quality, owning the overall outcome of your projects.

Responsibilities

• Coordinate with stakeholders to gather requirements
• Translate business requirements into technical specification
• Assist with client demos, working sessions, and workshops
• Maintain documentations and Knowledge articles
• Contribute to projects/programs that may address future concepts, products, and technologies

Requirements

• Business process experience on at least one suite and at least two process areas outside of that suite within the ServiceNow platform
• Strong functional knowledge on at least one ServiceNow suite
• Able to discuss business requirements on integrations between ServiceNow and third party tools
• Certified System Administration (preferred)
• Two years of experience in ServiceNow (minimum)
• Strong presentation skills
• Strong project and situational awareness
• Strong communication skills
• Strong attention to detail
• Self-starter
• Able to travel at least 25%

Pay

$95,000 - $105,000 a year

The compensation range indicated reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave

Plus more! See benefits details.

About AHEAD

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross-department training and development, and sponsoring certifications and credentials for continued learning.