ServiceNow Architect

Architectural Expertise

• 8+ years on the ServiceNow platform
• 3+ years leading technical architecture, integration strategy, and governance across multi-module enterprise deployments

ITOM Mastery

• Proven track record implementing and optimizing Discovery, Service Mapping, Event Management, and Cloud Visibility within dynamic hybrid environments

ISAM / ITAM Proficiencies

• Hands-on experience configuring Software Asset Management Professional (SAMP)
• Hardware Asset Management (HAM)
• software license reconciliation
• publisher packs

AICT & GenAI Implementation

• Practical experience deploying Now Assist
• configuring AI Control Tower (AICT) to manage AI agent registries, risk policies, token usage, and cross-platform agentic workflows

Core Foundation & Data Modeling

• Expert knowledge of the Common Service Data Model (CSDM 4.0+)
• Service Graph Connectors
• maintaining CMDB health at enterprise scale

Integrations & Technical Depth

• Advanced proficiency with IntegrationHub
• REST APIs
• MID Server clusters
• integrating third-party tools (e.g., AWS/Azure, SCCM, Flexera, Dynatrace)