ServiceNow Architect
Are you ready to take the next step in your career and help leading organizations solve complex business and technology challenges? CGI is seeking an experienced ServiceNow Architect to join our growing team. In this role, you will serve as a trusted technical advisor to enterprise clients, helping shape ServiceNow strategies, design scalable solutions, and lead implementations that deliver measurable business value.
About the role
As a CGI consultant, you will work alongside talented technology and business professionals on high-impact initiatives for our clients. You will have the opportunity to influence solution architecture, collaborate with senior client stakeholders, mentor technical teams, and work with evolving ServiceNow capabilities and modern cloud technologies. This role is located in either Chattanooga or Knoxville, Tennessee in a hybrid environment.
Responsibilities
- Lead the architecture, design, configuration, development, and implementation of ServiceNow solutions.
- Translate business requirements into scalable, secure, and maintainable technical solutions.
- Serve as a trusted technical advisor to client stakeholders and delivery teams.
- Establish architecture standards, development practices, and platform governance.
- Provide technical leadership from discovery and design through deployment and optimization.
- Design and oversee configurations, custom applications, integrations, workflows, and automation.
- Lead technical design reviews and ensure alignment with ServiceNow and enterprise architecture best practices.
- Mentor developers and administrators and help resolve complex technical issues.
- Identify opportunities to improve processes and maximize the value of the ServiceNow platform.
Requirements
- Senior-level experience designing, developing, administering, and implementing ServiceNow in medium-to-large enterprise environments.
- Experience in a ServiceNow architecture or technical leadership role.
- Strong knowledge of ServiceNow platform architecture, development, integrations, security, and governance.
- Strong understanding of IT operations and software development principles.
- Demonstrated ability to translate complex business requirements into technical solutions.
- Strong client-facing, communication, leadership, and problem-solving skills.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Application Developer (CAD) certification.
- Bachelor’s degree in Computer Science, MIS, Engineering, or a related field, or equivalent professional experience.
Preferred Qualifications
- ServiceNow CTA, CMA, or relevant implementation certifications.
- Experience with multiple ServiceNow products, such as ITSM, ITOM, CSM, HRSD, SPM, SecOps, or App Engine.
- Experience with enterprise integrations, platform governance, and technical roadmaps.
- Consulting experience supporting large enterprise clients.
Benefits
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and well-being programs
Pay
A reasonable estimate of the current range for this role in the U.S. is $89,600.00 - $198,400.00.
About CGI
CGI is one of the world's largest IT and business consulting services firms. You'll work with experienced professionals, contribute to meaningful client engagements, and have opportunities to expand your skills and career across technologies, industries, and roles. You'll also have the opportunity to take ownership of your work, contribute your ideas, and help clients realize greater value from their technology investments.
Life at CGI is rooted in ownership, teamwork, respect, and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day one, shaping the company’s strategy and direction. You’ll develop innovative solutions, build relationships, and access global capabilities to scale your ideas.