ServiceNow Architect

Responsibilities

• Ensure all designs created by different teams aligns with the architecture principles of ServiceNow and should be reusable, reliable, and adaptive
• Act as the technical gateway between the initial designs agreed through to the delivery cycles with the project managers, business analysts, and developers
• Provide insight and expertise into the ServiceNow platform capabilities and roadmap
• Experience as a Business Architect for development and implementation projects
• Experience performing ServiceNow analysis, architecture, and application development or similar responsibility
• Hands-on experience with ServiceNow components, such as Predictive Intelligence, Change Management, Customer Service Management (CSM), Service Catalog, Incident Management, Problem Management, Release Management, CMDB, CSM, Knowledge Management, Self-Service Portal, etc.
• Proficient with business rules, client script, UI policies, UI actions, script includes, flow designer, notifications
• Provide presentation to senior stakeholders on the solution approaches and roadmaps
• Ensure that the platform capabilities are efficiently and effectively utilized to drive expected business outcomes

Requirements

• Elicitation, design, development, testing, training, and implementation support
• Manage the ServiceNow solution design, development, testing, and go-live support
• Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
• Work with project resources to define sustainment governance and processes as part of operational transition
• Work with technical subject matter experts (SMEs) to identify and refine data requirements
• Guide requirements into design and migration steps
• Work with customer SME's and senior leadership to ensure systems requirements are met
• Foster a customer-focused environment
• Communicate effectively through presentations to a wide variety of audiences at all organizational levels
• Eliminate obstacles, get results that have a clear, positive, and direct impact on business performance
• Drive the organization to achieve results
• Display and live collaborative leadership by inviting varied perspectives to discussions
• Good problem solver and out of the box thinker
• Familiarity with systems integration utilizing web services and other web-based technologies
• Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production
• Proficient in JavaScript, HTML, CSS, XML

Qualifications

• US Citizen with the ability to obtain a successful DoD Secret clearance
• Bachelor's of Science in Computer Science, Information Systems, Engineering, Business or related discipline
• 10+ years work experience in similar field
• 5+ years total work experience
• ServiceNow Certified Application Developer and ServiceNow Certified System Administrator certifications required
• Strong understanding of ServiceNow's architecture, data model, and core concepts
• Experience with application programming interfaces (APIs) in a ServiceNow platform in order to support Low-Code/No-Code Development
• Experience configuring ServiceNow to receive requests from the API Gateway, including the correct HTTP methods (GET, POST, PUT, DELETE) and response handling
• Experience developing application/process automation software based on BPMN models, experience using software tools such as Java, Javascript, Salesforce, etc. with Oracle or Microsoft SQL Server databases
• Experience in agile and hybrid low-code application development using ServiceNow Agile 2.0 for user story task management

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retailment Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources