ServiceNow Architect

Job Summary

We are seeking a ServiceNow Architect to lead the design, governance, and long-term evolution of our ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications. The role combines deep platform mastery with enterprise architecture judgment, driving standards for data, integration, security, and customization that keep the platform scalable, maintainable, and aligned with business priorities.

Key Responsibilities

• Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains
• Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules
• Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design
• Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs
• Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns
• Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically
• Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs
• Mentor developers, admins, and tech leads on ServiceNow best practices
• Coordinate with security and compliance teams to ensure the platform meets regulatory obligations
• Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
• Eight or more years of ServiceNow experience, with significant time in architecture or technical leadership roles
• Deep expertise across multiple ServiceNow modules
• Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios
• Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals
• Experience designing CMDB, discovery, and service mapping implementations
• Strong understanding of platform security, ACLs, and role design at scale
• Experience leading major upgrades and release planning
• Excellent communication and stakeholder management skills
• ServiceNow CTA, CIS, or CSA certifications

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) credential
• Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features
• Exposure to multi-instance, multi-region ServiceNow deployments
• Experience integrating ServiceNow with major SaaS platforms (Workday, Salesforce, SAP)
• Familiarity with HAM Pro, SAM Pro, or App Engine Studio