ServiceNow Architect

About the role

As a ServiceNow Architect, you will design and implement end-to-end solutions on the ServiceNow platform to modernize and automate government business processes. You will work in a fast-paced Agile environment, collaborating with development teams to translate stakeholder requirements into scalable, future-proof solutions. This role is ideal for someone passionate about leveraging technology to drive meaningful impact in healthcare and government operations.

Responsibilities

• Develop and configure ServiceNow applications and solutions to meet system stakeholder requirements.
• Analyze needs and operating environments to ensure solutions align with architecture, future functionality, and enhancements.
• Implement ServiceNow solutions using core ITSM tables, Glide, scripting, business rules, client scripts, and custom apps.
• Configure and administer the ServiceNow Configuration Management Database (CMDB).
• Integrate ServiceNow with CMDB or asset systems, scripted web services, and web service technologies (SOAP/REST).
• Collaborate with development teams using Agile lifecycle methodologies to deliver high-quality solutions.

Requirements

• 5+ years of experience with ServiceNow development, including core ITSM tables, Glide, scripting, business rules, client scripts, custom apps, or development methods.
• Experience with web development technologies such as XHTML, HTML, CSS3, SQL, XML, or Angular, and back-end technologies including JavaScript, PHP, .NET, Java, or ColdFusion.
• Experience implementing scripted web services in ServiceNow, jQuery, Prototype libraries, Java, and CMDB or asset integrations in ServiceNow.
• Knowledge of SOAP and REST web services.
• Active TS/SCI clearance with a polygraph.
• Bachelor's degree.

Nice If You Have

• Experience with Object Oriented Programming, SQL, and NoSQL databases.
• Experience with application design concepts and tools, including UML, ERD, and Flow Diagrams.
• Experience introducing open-source solutions into ServiceNow via Script Includes or as JS or CSS Includes.
• Experience implementing ServiceNow inside a DevOps pipeline.
• Experience with Agile Scrum development methods.
• Experience with proposal writing.
• Knowledge of SAML, Active Directory, or LDAP integrations.
• ITILv3 or ITIL4 Foundations Certification.

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Pay

The projected compensation range for this position is $112,800.00 to $257,000.00 (annualized USD). Salary is determined by various factors including location, education, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.