ServiceNow Architect

IBM Consulting offers a career built on long-term client relationships and global collaboration. You’ll partner with leading companies across industries to shape their hybrid cloud and AI journeys, leveraging IBM technology, Red Hat, and strategic partnerships. The role encourages curiosity, innovation, and meaningful impact, fostering a culture of growth and empathy that values your unique skills and long-term development.

Responsibilities

• Lead ServiceNow implementation projects, including effort estimation, planning, and execution, ensuring timely and effective delivery of solutions tailored to client business needs.
• Conduct architectural analysis of client requirements to identify opportunities for ServiceNow implementation and integration with other systems in the ecosystem.
• Assess and estimate infrastructure requirements for ServiceNow implementations to ensure seamless integration and optimal performance.
• Oversee the delivery of ServiceNow solutions, ensuring alignment with client business needs and adherence to best practices.
• Collaborate closely with clients to understand their business needs and provide expert guidance on ServiceNow implementation solutions.

This role can be performed from anywhere in the U.S.

Requirements

• Experience designing and implementing ServiceNow solutions, including effort estimation, planning, and execution.
• Skills in conducting in-depth analysis of client requirements to identify opportunities for ServiceNow implementation and integration.
• Knowledge of assessing and estimating infrastructure requirements for ServiceNow implementations.
• Experience managing the delivery of ServiceNow solutions to meet client business needs and best practices.
• Expertise in integrating ServiceNow tools with other systems in the ecosystem, leveraging APIs, data models, and system architecture.

Preferred Qualifications

• Familiarity with IT service management principles and practices, including incident, problem, and change management.
• Exposure to cloud platforms and their infrastructure requirements for seamless ServiceNow integration and performance.

Preferred education: Bachelor’s degree.