ServiceNow Architect

About the role

BDO Digital, a leading mid-market IT services solution provider, is seeking a ServiceNow Architect to join its ServiceNow practice. This role involves designing, implementing, and maintaining ServiceNow solutions that align with client business objectives, driving digital transformation and enhancing IT service management capabilities.

Responsibilities

• Leads the design and architecture of ServiceNow solutions, ensuring they meet business requirements and are scalable, secure, and efficient.
• Oversees and leads a team of onshore and offshore developers for the implementation of ServiceNow modules, including ITSM, ITOM, PM, CSM, HRSD, and others, ensuring seamless integration with existing systems.
• Customizes and configures ServiceNow applications to meet specific business needs, including workflows, forms, and user interfaces.
• Provides technical leadership and guidance to development teams, ensuring adherence to best practices and standards.
• Collaborates with client business stakeholders, IT teams, and vendors to gather requirements and translate them into technical solutions.
• Monitors and optimizes the performance of ServiceNow applications, identifying and resolving issues to ensure high availability and reliability.
• Maintains comprehensive documentation of architecture, design, and implementation processes.
• Provides training and support to end-users and IT staff to maximize the value of ServiceNow solutions.
• Escalates issues to senior management as needed and provides regular status updates on implementation.
• Prepares formal and informal presentations for internal and external meetings.
• Supervises the day-to-day workload of managed services team members, ensuring teams are trained on relevant software.
• Evaluates team member performance, assists in goal-setting, and delivers periodic performance feedback.
• Acts as a mentor to team members.

Requirements

• Six (6) or more years of experience in ServiceNow architecture and implementation.
• Experience with ticketing systems and remote management tools.
• Strong understanding of ITIL processes (preferred).
• Four (4) or more years working with offshore teams to deliver solutions (preferred).
• Experience in large, complex ERP deployments (preferred).
• Experience working in a consulting environment (preferred).

Qualifications

• High School Diploma or GED (required).
• Bachelor’s degree in Computer Science or Information Technology (preferred).
• Master’s degree in Computer Science or Information Technology (preferred).
• ServiceNow Certified System Administrator and Certified Implementation Specialist (preferred).
• ITIL V3/V4 certification (preferred).

Skills

• Four (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting (preferred).
• Experience with ServiceNow modules: ITSM, ITOM, PM, HRSD, CSM, SecOps (IRM, TPRM, BCM, etc.).
• Excellent communication skills, professionalism, and a positive attitude.
• Strong analysis and problem-solving abilities.
• Capacity to work in a deadline-driven environment while handling multiple projects simultaneously.
• Ability to work well under pressure and address unexpected problems professionally.
• Excellent organizational and multitasking skills.
• Ability to work effectively both independently and in a cross-functional team environment.

Pay

Individual salaries are determined based on qualifications, experience, skills, and geography. National salary range: $120,000 – $180,000.

Benefits

BDO offers a comprehensive Total Rewards benefits package, including an Employee Stock Ownership Plan (ESOP) that provides participants with beneficial ownership and a unique opportunity to enhance financial well-being. Benefits may be subject to eligibility requirements.

Learn more about BDO Total Rewards.

About Us

At BDO, we prioritize strong relationships, supporting one another, our clients, and our communities with care, curiosity, and a commitment to growth. Our purpose is to be the people our clients count on to grow with confidence. We provide assurance, tax, and advisory services to clients across the U.S. and globally.