ServiceNow Administrator (SA2) (Government)

About the role

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Work to be performed at a government customer site in Laurel, MD.

Job Responsibilities

• Install, configure, troubleshoot, upgrade, and maintain self-hosted ServiceNow implementations.
• Create custom workflows.
• Build service requests to meet business and technical requirements.
• Develop views and reports as needed.
• Implement integrations and process automation using ServiceNow Orchestration.
• Perform system, integration, and Section 508 compliance testing.
• Monitor application health, usage, and compliance.
• Assess current ServiceNow usage and recommend enhancements to improve efficiency.
• Develop scripts to automate routine tasks.
• Train and mentor junior team members.

Required Skills

• Minimum of 2 years of experience as a ServiceNow Administrator/Developer.
• Linux/UNIX system troubleshooting experience.
• Development experience with JavaScript or other high-level programming languages.
• Familiarity with web-based user interfaces (HTML, XML, CSS).
• Experience creating and maintaining technical documentation.
• Demonstrated ability to mentor junior team members.
• Excellent communication and interpersonal skills.

Required Qualifications

• Ten (10) years experience as SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor's degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor's degree.
• Compliance with DOD 8570.01-M with a minimum certification of IAT Level II. (CCNA – SECURITY; GICSP; GSEC; Security +; SSCP).

Pay

The ServiceNow Administrator (SA2) (Government) earns between $98,100 - $174,800 yearly.

Schedule

Weekly Hours: 40
Time Type: Regular

Location

Columbia, Maryland