Service Writer - Second Shift

Key Responsibilities

• Greet customers and assist with vehicle check-in by collecting accurate information regarding service needs and concerns.
• Create, update, and manage repair orders with clear documentation of customer requests, labor operations, and vehicle details.
• Schedule service appointments and coordinate workflow with technicians and service leadership.
• Communicate repair status updates to customers in a timely and professional manner.
• Ensure repair orders are completed accurately, including labor entries, parts usage, and technician notes.
• Support technicians by relaying customer concerns clearly and assisting with parts or information requests as needed.
• Maintain organized records and ensure compliance with dealership and manufacturer processes.
• Aid in service department administrative tasks to support efficiency and on-time vehicle delivery.
• Promote a positive and professional customer experience through clear communication and attention to detail.

General Knowledge and Skills You Will Need

• Strong organizational and documentation skills with attention to accuracy and detail.
• Ability to communicate clearly and professionally with customers, technicians, and leadership.
• Basic understanding of automotive or diesel service operations preferred.
• Ability to multitask, prioritize work, and manage time effectively in a fast-paced environment.
• Customer-focused mindset with a commitment to providing helpful and timely service.
• Team-oriented approach with the ability to collaborate across departments.

Desired Education and Experience

• A high school diploma or equivalent.
• Previous experience in a service department, customer service, or administrative role preferred.