Service Writer (1st Shift Mon - Fri)

Key Responsibilities

• Create, update, and close work orders for truck and trailer repairs.
• Document driver-reported issues and communicate repair needs to mechanics.
• Track repair progress and help ensure the timely completion of maintenance tasks.
• Monitor vehicle diagnostics, maintenance alerts, and service schedules using Samsara or similar fleet systems.
• Maintain maintenance logs, repair records, and preventative maintenance schedules.
• Order parts and supplies required for repairs and preventative maintenance.
• Track incoming parts and assign them to the appropriate vehicle or work order.
• Maintain an organized inventory of commonly used parts and shop supplies.
• Monitor parts inventory levels and coordinate reorders to ensure adequate stock.
• Match vendor invoices with corresponding parts orders and work orders.
• Upload invoices and documentation into the fleet management system for recordkeeping and accounting.
• Maintain spreadsheets and records in Microsoft Excel to track maintenance costs, parts usage, and inventory.
• Cook up coordination with drivers, mechanics, vendors, and management to minimize truck downtime.
• Ensure maintenance and repair records meet DOT and company compliance requirements.

Qualifications

• High school diploma or equivalent required.
• Experience in a fleet maintenance shop, truck repair environment, service writing, or parts/inventory role preferred.
• Strong computer and administrative skills.
• Proficiency in Microsoft Excel.
• Experience with Samsara or other fleet management software preferred.
• Basic knowledge of truck parts and maintenance terminology is a plus.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.