Service Writer - 2nd Shift

About the role

Peterbilt – Cedar Rapids is a family-owned full service Peterbilt truck dealership serving eastern Iowa since 1973. We are seeking an experienced Service Writer/Advisor or Shop Foreman to join our dynamic team on the 2nd shift in our Cedar Rapids, IA location.

Responsibilities

• Greet customers in a professional and courteous manner in person or over the phone.
• Schedule appointments and work assignments for technicians.
• Open and close work orders providing as much information as possible.
• Record, adjust and report mechanics' time for work orders and payroll.
• Work to resolve customer complaints.
• Continually follow-up with customers on status of repairs.
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift's service writer on progress, any special instructions, and appointments.
• Effectively use problem solving and customer service skills.
• Keep Service Manager informed of all customer complaints and technician problems.
• Perform other duties as assigned.

Qualifications

• Must possess strong customer service skills.
• Must have general computer knowledge.
• Must demonstrate attention to detail.
• Must pass pre-employment background check and drug screen.

Education

• A high school diploma or equivalent, preferred.
• A college degree or a certificate/degree from a trade school is preferred but not required.

Benefits

• Competitive salary and benefits package.
• Boot allowance.
• Medical, Dental & Vision insurance.
• Paid time off accrual begins at time of hire.
• Paid holidays at time of hire.
• 401(k) with match.

Pay

Compensation based on education, skills, and experience.

Schedule

Second shift in Cedar Rapids, IA.