Second Shift Service Advisor

About the role

At JX Enterprises and Truck Center, a third‑generation, family‑owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We don’t just offer jobs—we build rewarding long‑term careers in a supportive, growth‑oriented team environment. When you join JX, you become part of a culture defined by our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship. We also have a deep commitment to giving back to our local communities through our employee‑driven JX Gives Back Family Foundation. The Service Advisor position is based in Lansing, Michigan.

Responsibilities

• Process all shop repair orders by scheduling & assigning work to shop Associates.
• Document and diagnose necessary repairs by taking photographs.
• Work closely with communication with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.
• Monitor job schedules to ensure timeliness of repairs and job pricing.
• Complete invoicing and collecting procedures in a timely manner.
• Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
• Perform other dynamic duties and responsibilities as assigned to support business.

Qualifications

High school diploma or equivalent. Three (3) years of related automotive repair facility or heavy‑duty truck experience preferred. Intermediate computer skills in Microsoft Windows; must possess demonstrated skills in computer‑generated business systems. Valid driver’s license required; CDL required, or ability to obtain. While performing the duties of this job, the employee is continuously required to stand and walk; lift and carry up to 20 pounds; simple grasp, firm grasp and fine manipulation; work near moving mechanical equipment; use a variety of air tools and basic hand tools; use safety glasses, gloves, and shoes; talk or hear.

Skills

• Priority setting skills
• Customer service skills
• Technical skills/knowledge
• Dependable and reliable attendance
• Mindset: A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

Schedule

Shift: Monday‑Friday, 3:00 p.m. to 12:00 a.m.