Service Writer Freightliner Dealership

About the role

Join our team at Campbell Supply as a Service Writer. We're seeking a detail-oriented individual with a passion for customer service and technical knowledge to fill this vital role. If you thrive in a fast-paced environment and enjoy communicating with customers and technicians, we want to hear from you. Position Summary: As a Service Writer, you'll be the main point of contact for customers, ensuring their needs are understood and addressed throughout the repair process. This is a full-time position.

Responsibilities

• Engage with customers upon arrival, meticulously reviewing warranty details and open repair orders
• Clarify customer complaints regarding units, ensuring clear understanding and accurate documentation
• Efficiently open repair orders and maintain proactive communication with customers, keeping them abreast of necessary repairs and vehicle status updates
• Collaborate with supervisors to provide assistance with estimates when required, adhering to company standards and guidelines
• Conduct thorough vehicle inspections alongside customers upon arrival, fostering transparency and trust
• Generate comprehensive documentation of all warranty information and recalls, staying abreast of the latest OEM recalls and campaigns
• Coordinate seamlessly with the next shift supervisor to facilitate a smooth transition of pending work, ensuring continuity and efficiency
• Adhere strictly to company policies regarding fund collection and vehicle release, upholding the highest standards of professionalism and integrity
• Attend mandatory training sessions to enhance skills and knowledge, contributing to personal and professional growth
• Execute additional duties as delegated by management, demonstrating flexibility and a proactive approach to supporting team objectives

Qualifications

• Ability to read and comprehend technical instructions and vehicle repair information
• Excellent written and verbal communication skills
• Strong computer literacy
• Professional personal appearance
• Bonus incentive for applicants that hold a CDL and/or are bilingual

Benefits

• Health benefits package including medical, dental, and vision insurance
• Disability and life insurance
• Paid vacation and holidays
• 401(k) retirement plan with matching
• Great working environment
• Paid OEM continued education training and certifications
• Uniform service
• Daimler employee discount program
• Verizon Wireless discount program
• Fun company events

Schedule

Second shift, 3:00 pm – 11:30 pm, Monday – Friday (8‑hour night shift).