Fleet Service Writer

SUMMARY OF RESPONSIBILITIES

• Planning, scheduling, and prioritizing preventative maintenance and unplanned repair work for various types of vehicles/equipment.
• Cooking and serving customers onsite by gathering information, performing a vehicle walk around, and creating work orders through computerized work management tools.
• Handling warranties and accidents, and generating various reports to customers and/or management.
• Managing Fleet’s Loaner and Motor pool vehicles, including taking reservations, monitoring service requirements, completing safety inspections, and scheduling assets for check-ins and service.
• Coordinating all outsourced vendor repairs and services, such as towing, safety recalls, warranty repairs, and general repairs not performed by Fleet.
• Processing invoices and sublets from vendors of outsourced services and repairs, and creating Quality Control (QC) work orders for post-vendor repairs as necessary.
• Working under general supervision of the Fleet Maintenance Supervisor, managing the entire customer service process from start to finish.

EQUIPMENT OPERATED

• Computer
• Calculator
• Communication equipment
• and other equipment, as required.

FULL PERFORMANCE KNOWLEDGE, SKILLS, AND ABILITIES

• Thorough knowledge of safety rules/regulations/ procedures, as appropriate;
• Thorough knowledge of the techniques/methods/practices employed in the operation/maintenance/repair of gasoline, diesel, hybrid and alternative powered vehicle/equipment;
• Thorough knowledge of material/ supplies/equipment required in the automotive trades;
• Thorough knowledge of estimating work hours/personnel/equipment/ supplies/material required for automotive repair/maintenance projects;
• Demonstrated skill in operating computers and using applicable software;
• Skilled in identifying automotive parts/equipment/supplies/materials;
• Ability to estimate costs based on work order requirements;
• Excellent written and verbal customer service skills;
• Ability to establish/prepare/maintain accurately detained records and reports;
• Able to perform accurate mathematical computations;
• Ability to interface/work effectively with supervisors in developing schedules;
• Ability to develop and maintain effective working relationships with contractors, vendors, businesses, the general public, officials, and all levels of employees.

MINIMUM QUALIFICATIONS

• (either)
• (A) Graduation from a four (4) year accredited university/college with a Bachelor’s degree in automotive/mechanical technology, business or related field and a minimum of one (1) year of experience performing, time/work management planning methods/practices, and scheduling multiple or maintenance and repair projects, through use of computerized work management tools;
• (B) Graduation from a two (2) year accredited university/college or technical school with a degree/certification in automotive/mechanical technology, business or related field and a minimum of five (5) years of progressively responsible experience as defined in (A) above;
• (C) Graduation from high school or possession of a high school equivalency diploma and a minimum of nine (9) years of progressively responsible experience as defined in (A) and (B) above;
• (D) An equivalent combination of education, training, and experience as defined in (A), (B), and (C) above.

SPECIAL REQUIREMENTS

• Must possess/maintain a valid North Carolina Driver’s License.

PHYSICAL REQUIREMENTS

• Must be able to perform the essential functions of the position.

Safety Hazards

• Minimal.

Protective Equipment

• As required in the Public Works Commission’s Safety Manual.