Service Writer

About the role

Responsible for providing exceptional customer service by handling incoming calls and emails, scheduling appointments, and resolving customer issues.

Responsibilities

• Handle inbound calls and emails from customers
• Schedule and confirm appointments
• Resolve customer inquiries and complaints
• Follow up with customers to ensure satisfaction

Requirements

• Excellent verbal and written communication skills
• Ability to work independently and manage time effectively
• Proficient in using customer relationship management software
• Highly organized and detail-oriented

Qualifications

• High school diploma or equivalent
• Previous customer service experience preferred

Skills

• Customer service skills
• Phone and email communication skills
• Time management and organization skills

Benefits

• Flexible schedule
• Competitive compensation package
• Professional development opportunities

Pay

• $15.00 per hour

Schedule

• Part-time hours available

Benefits

• Health insurance options
• Retirement savings plan
• Employee discounts