Service Writer

At Vermeer Midwest, we’re not your average equipment dealership. We’re a family-owned company built on strong values, hard work, and a team-first culture. Every day, our people roll up their sleeves and make a real impact—for each other, our customers, and our communities.

Pay

$32 - $36/hour + Overtime

Overtime is not guaranteed and is dependent upon market conditions and company operations.

Schedule

Day Shift
Monday to Friday
No Weekends

Responsibilities

• Assign service jobs to technicians based on skill, availability, and shop flow.
• Schedule road service calls efficiently and economically.
• Maintain proactive communication with customers regarding service status.
• Review and finalize repair orders for accuracy in parts, labor, and materials.
• Submit and reconcile warranty claims with vendors.
• Address and escalate customer complaints to the Service Manager.
• Stay current on technical and product knowledge for all equipment sold.
• Participate in company communication efforts including meetings and huddles.
• Maintain professional relationships with team members and customers.

Requirements

• High School diploma or equivalent required.
• Minimum of 4 years’ experience in vehicle or construction equipment service, or equivalent.
• Solid technical knowledge of equipment and repair processes.
• Detail-oriented and deadline-driven.
• Strong communication and customer service skills.
• Ability to safely operate a forklift and lift up to 50 pounds.
• Proficiency in CDK, Microsoft Office, and internet-based tools.
• Must pass background check, drug screen, and MVR check.

Benefits

• Health Coverage: Medical, dental, vision
• Financial Perks: 401(k), profit sharing
• Paid Time Off: Vacation, sick days, holidays
• Protection: Company-paid life, AD&D, and disability insurance
• Top-Notch Equipment and tools in a clean, newer service truck