Service Writer

About the role

Vermeer Midwest is a family-owned and operated company dedicated to providing its team members with a meaningful impact on their colleagues, customers, and the world. As an Equipped to Do More company, we support our team members at every stage of their careers.

Responsibilities

• Initiates services and repairs by ascertaining problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
• Schedules service calls for all Road Service Technicians according to their skill levels and the most economical practices for Vermeer.
• Proactively seeks customer feedback, anticipates problems, and responds promptly, constantly communicating with customers on the status of their machine.
• Reviews all repair work orders for accuracy and completeness concerning parts, materials, and labor, approves the release of equipment for customer pick-up.
• Advise Service Manager of all customer complaints.
• Meet with Service Manager on a regular basis to review department performance, profitability, efficiencies, and personnel matters.
• Maintain technical and product knowledge on all equipment sold within the dealership's area of responsibility.
• Participate in all company/location-driven communication efforts, including huddles, department meetings, and other related efforts.

Requirements

• High School diploma or equivalent.
• At least four (4) years of experience in vehicle/construction equipment or equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Excellent customer service skills.
• Strong technical knowledge.
• A high degree of attention to detail on all best practices and procedures, and deadline-driven.
• Ability to operate a fork-lift in a safe and effective manner in accordance with the safety policy.
• Ability to effectively handle lifting of various objects weighing up to 50 pounds.
• Ability to use standard computer functions, including (but not limited to); CDK, Microsoft Office, and internet functions.
• Communicate effectively verbally and in writing.

Qualifications

• High School diploma or equivalent.

Skills

• Customer service skills.
• Technical knowledge.
• Attention to detail.
• Operate fork-lift safely.
• Lift heavy objects.
• Use computers proficiently.
• Effective verbal and written communication.

Benefits

• Medical PPO Plans
• Dental PPO Plans
• 401(K) Profit Sharing
• Company-provided life insurance
• Accidental death & dismemberment
• Long & short term disability
• Paid holidays
• Paid vacation and sick time

Pay

TBD

Schedule

TBD