Service Writer

About the role

Vermeer Midwest is a family-owned and operated company committed to a culture that values every team member's impact on people, customers, and the world. As a Service Writer, you'll play a crucial role in ensuring our customers' machines are serviced efficiently and effectively.

Responsibilities

• Assign jobs and work areas to Service Technicians based on their skills and knowledge
• Stay informed throughout the day of each technician’s progress
• Schedule service calls for all Road Service Technicians according to their skill levels and the most economical practices for Vermeer
• Proactively seek customer feedback, anticipate problems and respond promptly
• Communicate with customers on the status of their machine
• Review all repair work orders for accuracy and completeness concerning parts, materials and labor
• Approve the release of equipment for customer pick-up
• Advise Service Manager of all customer complaints
• Meet with Service Manager on a regular basis to review department performance, profitability, efficiencies, and personnel matters
• Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility
• Participate in all company/location driven communication efforts, including huddles, department meetings, and other related efforts

Requirements

• High School diploma or equivalent
• At least four (4) years of experience in vehicle/construction equipment or equivalent combination of education, training and experience
• Excellent customer service skills
• Strong technical knowledge
• A high degree of attention to detail on all best practices and procedures, and deadline driven
• Ability to operate a fork-lift in a safe effective manner in accordance with the safety policy
• Ability to effectively handle lifting of various objects weighting up to 50 pounds
• Ability to use standard computer functions, including (but not limited to); CDK, Microsoft Office and internet functions
• Communicate effectively verbally and in writing

Qualifications

• High School diploma or equivalent
• At least four (4) years of experience in vehicle/construction equipment or equivalent combination of education, training and experience
• Excellent customer service skills
• Strong technical knowledge
• A high degree of attention to detail on all best practices and procedures, and deadline driven
• Ability to operate a fork-lift in a safe effective manner in accordance with the safety policy
• Ability to effectively handle lifting of various objects weighting up to 50 pounds
• Ability to use standard computer functions, including (but not limited to); CDK, Microsoft Office and internet functions
• Communicate effectively verbally and in writing

Skills

• Customer service skills
• Technical knowledge
• Attention to detail
• Computer proficiency (CDK, Microsoft Office, internet)
• Effective communication skills (verbal and written)

Benefits

• Medical PPO Plans
• Dental PPO Plans
• 401(K) Profit Sharing
• Company provided life insurance
• Company provided accidental death & dismemberment
• Company provided long & short term disability
• Paid Holidays
• Paid Vacation and Sick Time

Pay

TBD

Schedule

TBD

Company

Vermeer Midwest is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.