Service-Writer

Job Summary

Acascendance is looking for a motivated, full-time Service Writer to work in our fast-paced service department. A Service Writer provides direction to service personnel, delegates assignments according to business needs and answers questions concerning present and future jobs.

Responsibilities

• Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing.
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
• Obtain customer signature on the repair order and provide customer a copy of the repair order.
• Understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process.
• Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
• Investigate progress of vehicle repairs and contact customer with status changes / promise time if required.
• Ensure vehicles are parked in assigned area’s, trucks are locked and keys are tagged and properly stored.
• Explain completed work and charges to the customer.
• Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.

Qualifications

• Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers.
• Ability to develop written estimates and quote bids and schedule jobs.
• Ability to read instructions, work orders, and specifications.
• Excellent verbal and written communication skills.
• Strong problem solving skills.
• Goal oriented, results focused.

Education and Experience

• A high school diploma or GED is required.
• Additional training in heavy duty trucks required.
• A minimum of one year experience as a Service Writer.
• Combination of education, training or experience that provides the required knowledge, skills and abilities will be considered.