Service Writer

Position at a Glance

Location: Scranton, PA
Position Type: Full-Time
Schedule: Monday through Friday, 7:00 AM to 3:30 PM, with rotating Saturdays
Address: 2900 Stafford Avenue, Scranton, PA 18505

About the Role

As a Service Writer, you’ll manage repair orders efficiently and accurately, ensuring all customer needs are documented and communicated.

Responsibilities

• Greet customers, sell needed work, write repair orders, and estimate repair costs
• Ensure proper payment type is selected and perform initial review of repair orders
• Communicate with technicians and update customers on repair progress
• Authorize additional work and maintain accurate repair documentation
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
• Maintain repair order balance and assist parts/service departments as needed
• Handle customer inquiries, complaints, and scheduling professionally
• Maintain a clean and organized work area while adhering to all safety policies

Requirements

• High school diploma or general education degree (GED) required
• Three years related experience and/or training preferred; or equivalent combination of education and experience
• Valid Driver’s License required; must meet company insurability standards
• Regular walking and frequent standing
• Occasionally lift/move up to 50 lbs
• Vision abilities including close, distance, color, peripheral, depth perception, and focus adjustment

Physical Requirements

• Regular walking and frequent standing
• Occasionally lift/move up to 50 lbs
• Vision abilities including close, distance, color, peripheral, depth perception, and focus adjustment

Why Work With Us

• Competitive pay and bonus opportunities
• Comprehensive benefits package
• 401(k) with company match
• Training, mentorship, and advancement opportunities
• A supportive, team-first culture
• A legacy of stability in a family-owned business since 1938

Ready to Apply?

If you want a role where you're valued, supported, and able to grow, this is it. Apply today and take the next step in your career.

Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.