Service Writer

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders and maintains control until they are closed and invoiced.
• Updates customer profiles using equipment, hours, or other information from the customer work order.
• Provides guidance and generates quotes for customer machine repairs.
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met.
• Works with the Service Manager to identify and execute continuous process improvements.
• Communicates, enforces and monitors effective service department processes to ensure customer satisfaction.
• Reviews work orders for completeness and accuracy prior to customer billing prior to Service Manager review.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Maintains knowledge of John Deere and competitive products.
• Complete other duties as assigned by Service Manager

Physical Requirements

• Ability to stand, walk, bend, kneel, and lift up to 50 pounds as needed.
• Must be able to work in both office and shop environments, including exposure to noise, dust, grease, fumes, and varying weather conditions.
• Ability to climb on and inspect agricultural, turf, and compact construction equipment safely.
• Must be able to operate standard office equipment and computer systems and wear required personal protective equipment when entering service areas.
• High customer interaction
• Multitasking in a fast-paced environment
• Extended hours during busy agricultural or mowing seasons.

Preferred Experience, Education, Skills and Knowledge

• Previous involvement / experience in activities such as sales, service, training or other related work within a mechanical field.
• Experience with basic computer functions and accounting practices.
• Experience working cooperatively in a team environment.
• Excellent Customer Relationship Skills.
• High School Diploma, GED or equivalent experience required.

Pay

The pay range for this position is $20 - $24 per hr based on experience.