Service-Writer

What We Offer

• Great culture & team environment
• Long‑term career advancement opportunities
• Paid training
• Medical / dental / vision insurance
• Health Savings Account
• Health Reimbursement Account
• Company‑paid life, accident, and disability insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Paid parental leave

Job Summary

Ascendance is looking for a motivated, full‑time Service Writer to work in our fast‑paced service department. A Service Writer provides direction to service personnel, delegates assignments according to business needs and answers questions concerning present and future jobs. The successful team member is an excellent communicator with exceptional customer service skills and has at least two years of relevant work experience.

Responsibilities

• Receive and manage the flow of all incoming work, communicating with customers and internal departments.
• Greet customers promptly and obtain all specific vehicle/customer information required for proper repairs, contacting the customer and invoicing.
• Write up customers’ vehicle issues, concerns, or maintenance requirements accurately and clearly.
• Obtain customer signature on the repair order and provide a copy to the customer.
• Understand, communicate, and evaluate all vendors and international warranty guidelines, approval processes, and policies during the write‑up and repair process.
• Establish customers’ method of payment, purchase order requirements, and estimate requirements if needed at time of write‑up.
• Investigate progress of vehicle repairs and contact the customer with status changes or promised times as required.
• Ensure vehicles are parked in assigned areas, trucks are locked, and keys are tagged and properly stored.
• Explain completed work and charges to the customer.
• Stay up to date on all warranty policies and product changes to maintain effectiveness in the role.

Basic Qualifications

• Ability to listen, communicate effectively, and resolve conflict with customers, employees, and co‑workers.
• Ability to develop written estimates, quote bids, and schedule jobs.
• Ability to read instructions, work orders, and specifications.
• Excellent verbal and written communication skills.
• Proficiency with personal computers and business applications.
• Strong problem‑solving skills.
• Goal‑oriented and results‑focused.

Licenses/Education/Training

• High school diploma or GED required.
• Additional training in heavy‑duty trucks required.
• Minimum of one year experience as a Service Writer.
• Combination of education, training, or experience that provides the required knowledge, skills, and abilities will be considered.

Equal Employment Opportunity Statement

Ascendance Truck Centers is an equal opportunity employer. We value diversity and do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our team is made up of individuals from different backgrounds and perspectives, who share a genuine commitment to diversity, inclusivity, and respect for each other.

Disclaimer: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with this position. While this list reflects the current position, the company reserves the right to revise functions and duties, or require additional education, as circumstances change.