Service-Writer

About the role

Ascendance Truck Centers is one of the region’s premier Commercial Truck Sales & Leasing Dealerships. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We are interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

Responsibilities

• Receive and direct the flow of all incoming work; communicate with customers and maintain constant communication with all other internal departments.
• Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing.
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
• Obtain customer signature on the repair order and provide customer a copy of the repair order.
• Understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process.
• Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
• Investigate progress of vehicle repairs and contact customer with status changes / promise time if required.
• Ensure vehicles are parked in assigned areas, trucks are locked and keys are tagged and properly stored.
• Explain completed work and charges to the customer.
• Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.

Basic Qualifications

• Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers.
• Ability to develop written estimates and quote bids and schedule jobs.
• Ability to read instructions, work orders, and specifications.
• Excellent verbal and written communication skills.
• Ability to operate personal computer and business applications.
• Strong problem solving skills.
• Goal oriented and results focused.

Licenses/Education/Training

• A high school diploma or GED is required.
• Additional training in heavy duty trucks required.
• A minimum of one year experience as a Service Writer.
• Combination of education, training or experience that provides the required knowledge, skills and abilities will be considered.

Benefits

• Great Culture & Team Environment
• Long Term Career Advancement Opportunities
• Paid Training
• Medical / Dental / Vision Insurance
• Health Savings Account
• Health Reimbursement Account
• Company Paid Life, Accident, and Disability Insurance
• 401(k) with company match
• Paid Time Off
• Paid Holidays
• Paid Parental Leave